Treatment Coordinator

Westshore Periodontics and Dental Implants is seeking a Treatment Coordinator to support our specialty periodontal and implant practice. In this role, you will guide patients through their treatment journey-explaining recommended procedures, coordinating schedules, and reviewing financial options and insurance coverage. You will serve as a key liaison between patients and the clinical team, ensuring clear communication, accurate records, and an organized schedule.

This position requires strong dental knowledge, attention to detail, and a compassionate, patient-centered approach aligned with our culture of clinical excellence and ethical care.

Responsibilities

• Coordinate treatment plans and financial arrangements with patients for periodontal and implant procedures
• Serve as primary patient liaison, explaining recommended treatments, timelines, and pre/post-op requirements
• Schedule and manage appointments, surgical blocks, and follow-up visits to optimize provider time
• Verify insurance benefits, obtain pre-authorizations, and provide accurate cost estimates
• Maintain detailed, accurate patient records and treatment notes in practice management software
• Collaborate closely with periodontists, assistants, and front office to ensure seamless patient experience
• Educate patients on oral health, treatment options, and post-treatment care instructions
• Track case progress and follow up with patients to support acceptance and completion of treatment
• Handle patient inquiries by phone, email, and in-person with professionalism and empathy
• Support practice workflows, quality standards, and continuous improvement initiatives

Required Skills

• Dental treatment planning
• Insurance verification and pre-authorization
• Dental billing and financial coordination
• Dental terminology (periodontal and implant)
• Practice management software (e.g., Dentrix, Eaglesoft, Open Dental)
• Patient scheduling and calendar management
• Patient education and case presentation
• Electronic health records documentation
• HIPAA compliance and patient confidentiality
• Professional written and verbal communication