Medical Call Center Representative

Family Health Services is a Federally Qualified Health Center (FQHC) that provides quality, affordable primary care, dental, and behavioral health services. Our “high touch, high tech” clinics offer unique patient focused care to anyone in the community, regardless of their ability to pay. We are rapidly growing in Sandusky, Ohio at our two locations as well as in Norwalk, Ohio and surrounding areas.

We also offer behavioral health and primary care at several local schools in hopes of eliminating barriers to those needing services.

We are seeking an enthusiastic Medical Call Center Representative to join our team! The ideal candidate will support the operation of the clinic by answering phone calls coming in and representing the office with professionalism and compassion. This position requires the ability to work independently, multi-task and prioritize responsibilities, handling patient requests, answer calls, returning voicemails, placing outbound calls to patients, and handling any other administrative tasks with a positive attitude.

Please note, this position is not remote, it is office based.

• Receives all calls and addresses patient needs.
• Directs questions to appropriate personnel according to policy.
• Documents phone calls and conversations in record as needed according to policy.
• Effectively communicates with both internal and external customers to ensure smooth operation of the clinic.
• Optimizes patients’ satisfaction, provider time, and clinic space utilization by efficiently scheduling appointments according to policy.
• Faxes, scans, files, and mails documentation as necessary.
• Collects and posts patient payments utilizing office software, provides patient receipts for payments.
• Provides a positive patient experience by anticipating the needs of patients, answering patient’s questions, and maintaining a clean and presentable front office and reception area.
• Assists in maintaining office equipment.
• Responds to crisis situations according to policy.
• Maintains knowledge of clerical, personnel, medical policies and procedures.
• Adheres to the standards and policies of the Organizational Privacy/
• Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG, guidelines, other
• State and Federal Laws). This also includes reporting to the Board of Directors, Compliance Officer, Privacy Officer, supervisor, suggestion box, and any suspected unethical, fraudulent, or unlawful acts of practices.
• Must be familiar with the operation of FHS office and be available to work varying hours as necessary.
• Must be able to work independently.
• Performs other duties as assigned.

This job operates in a health care office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This job has frequent exposure to dust, constant activity and noise, hands in water, excessive heat, cleaning agents, excessive cold, dampness, excessive humidity, and dry atmospheric conditions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must have the ability to travel independently throughout the facility to access information from other departments. Must have the ability to sit for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

High school diploma with knowledge of computers and data entry required. At least one year of experience in a health care setting required.

Must be authorized to work in the United States.

Certified Medical Assistant with 3-5 years experiences in clinic setting.

Additional Eligibility

Qualifications:

Ability to work as a team member. Ability to work with culturally diverse group of people. Must be willing to work flexible hours as required by position.

FHS is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally‑recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.

In Ohio, the following also are a protected class: race; color; religion; sex; pregnancy, or any illness arising out of and occurring during the course of pregnancy, childbirth or related medical conditions; national origin; disability; age [40 or over], military status and ancestry.