FPG, Case Coordinator - Hrly

Job Details

• Lifestyle:
  Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
• Work/life:
  You will find support to help you manage your personal life while building a career.
• Employee‑centric:
  Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.

Position Highlights:

• Lifestyle:
  Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
• Work/life:
  You will find support to help you manage your personal life while building a career.
• Employee‑centric:
  Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.

Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.

Firelands Health is the area’s largest and most comprehensive resource for quality medical care. We are “big enough to care for you, and small enough to care about you”. We are locally managed and governed as a not‑for‑profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.

Our Core ACE Values:
Attitude:
We choose to be positive and inclusive every day. Commitment:
We are committed to exceed the expectations of those we serve. Enthusiasm:
We will work passionately to make a difference.

Coordinate accurate and consistent handling of patient case management and scheduling office‑based and hospital surgical procedures, including BWC. Provide quality service and support to workers comp patients, surgical patients, case managers, and adjusters. Responsible for monitoring and maintaining medical record documentation and processing throughout the surgical and BWC framework.

• Schedule, update, cancel and reschedule surgery cases, pre‑surgical testing and other tests for surgical services. Coordinate with the physician, office staff, and Firelands Health staff and departments in the scheduling and updating of patient appointments.
• Obtain and complete accurate documentation of informed consent with patients for procedures and surgeries.
• Provide accurate, detailed information to patients regarding pre‑surgical testing, the nature of the procedure or surgery, and all other directional information needed; take appropriate action in responding to questions from patients.
• Complete and submit BWC paperwork including electronic First Report of Injury’s (FROI) and C‑9’s. Act as liaison between clients, MCO’s/TPA’s and providers/clinics. Ensure accurate reporting to MCO’s/TPA’s.
• Conduct follow‑up calls to employers and patients, answering concerns and requests for further information.
• Schedule office visits, PT/OT visits, MRI’s, CT scans, etc. as needed while completing all paperwork for patient treatment and care.
• Complete patients FMLA and disability paperwork.
• Assist Central Billing in verifying injury and surgical diagnosis codes.
• Coordinate with staff to obtain prior authorizations and pre‑certifications for procedures, office visits, and medications.
• Verify coverage of procedures through insurance companies and communicate information to patients and clinical staff.

• High school graduate. Experience in medical ambulatory setting. Maintain CPR certification. Must be trained in medical terminology. BWC and/or surgery scheduling experience preferred.
• Working knowledge of computer software and navigating the  website preferred.
• Must possess a valid State of Ohio motor vehicle operator's license and be insurable under Firelands auto policy. Employee must provide proof of personal automobile liability insurance coverage upon request.
• Successful completion of a 90‑day probationary period.