Dental Front Desk Receptionist

Family Health Services is a Federally Qualified Health Care Center located in Sandusky and Norwalk, Ohio and serving the Erie and Huron County area. We currently have an opportunity for a Dental Front Desk Receptionist at our Sandusky clinic.

The front desk receptionist will support the operation of the clinic by maintaining the front office and representing the office in a professional manner. This position requires the ability to multi‑task and prioritize responsibilities, handling patient requests, placing outbound calls to patients and handling all administrative tasks with a positive attitude.

• Welcomes patients and visitors in person by greeting them in a timely manner.
• Receives phone calls and directs questions to appropriate personnel according to policy.
• Documents phone calls and conversations in record as needed according to policy.
• Effectively communicates with both internal and external customers to ensure smooth operation of the clinic.
• Optimizes patients’ satisfaction, provider time, and clinic space utilization by efficiently scheduling appointments according to policy.
• Verifies insurance benefits and eligibility prior to scheduled appointments using various web portals.
• Pre‑registers patients and reminds patients of appointments via telephone the day prior to scheduled appointments.
• Registers and checks patients in for their appointments in a timely manner.
• Maintains patient accounts by accurately entering data such as demographics and insurance information in the electronic health records system.
• Scans documents into EMR as appropriate, including but not limited to patient’s photo , insurance card, intake paperwork, and financial information related to the FHS Sliding Fee Scale.
• Faxes, scans, files, and mails documentation as necessary.
• Collects and posts patient payments utilizing office software, provides patient receipts for payments.
• Ensures kiosks are functioning for patient check‑in.
• Assists patients with completing medical information forms and obtains signatures for consent according to policy.
• Completes return to work/school slips in coordination with nurse or provider.
• Provides a positive patient experience by anticipating the needs of patients, answering patient’s questions, and maintaining a clean and presentable front office and reception area.
• Assists in maintaining office equipment.
• Demonstrates effective communication skills.
• Responds to crisis situations according to policy.
• Maintains knowledge of clerical, personnel, medical policies and procedures.
• Participates in continuing education.
• Participates in staff meetings.
• Participates in Quality Improvement Program.
• Utilizes supplies in a cost‑effective manner.
• Adheres to the standards and policies of the Organizational Privacy/Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG, guidelines, other State and Federal Laws). This also includes reporting to the Board of Directors, Compliance Officer, Privacy Officer, supervisor, suggestion box, and any suspected unethical, fraudulent, or unlawful acts of practices.
• Must be familiar with the operation of FHS office and be available to work varying hours as necessary.
• Performs other duties as assigned.

High school diploma with and knowledge of computers and data entry required.

Certificate/Degree or equivalent experience in EMR or related field. Minimum one year of clerical experience.

FHS is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally‑recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.