Room Attendant

At Great Wolf, the Room Attendant (Housekeeper) is one of the most critical roles in the Lodge as they create a clean and orderly environment for our guests. Housekeepers ensure they are responsible for general cleaning and maintenance duties, which may include vacuuming, dusting, item washing, trash collecting and proper sorting. The housekeeping staff ensures guests can leave their daily responsibilities at home.

• Cleans guest rooms and guest areas, including: making beds; dusting and vacuuming; cleaning bathroom; replacing supplies; cleaning windows, mirrors, and patios
• Utilizes chemicals according to directions and familiarizes self with all material safety data sheets
• Maintains a stocked, organized, and clean cart with sufficient supplies
• Reports maintenance issues through appropriate channels for resolution
• Documents and secures lost and found items
• Communicates with guest on a professional and friendly manner
• Keeps supplies ready by restocking housekeeping cart at end of shift
• Assists House Attendant, including delivering guest requests and pick up of used guest items
• Conserves energy by closing shades and draperies; turning down air conditioning and heat of unoccupied rooms
• Reports hazardous conditions in work area or equipment to supervisor

• Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed
• Successful completion of criminal background check and drug screen

• Prior experience in housekeeping including; sanitation, laundry operations, and/or guest services
• Excellent customer service and oral communication skills
• Previous housekeeping or general cleaning experience

• Able to lift up to 30 lbs.
• Able to push/pull up to 100 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time
• Able to work with chemicals according to directions