Systems Analyst II: Sal

Benefits

• Work/life:
  You will find support to help you manage your personal life while building a career.
• Employee-centric:
  Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.
• Lifestyle:
  Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.

• Independently manages, maintains and supports multiple systems and concurrent projects. Communicates directly with system vendors and their employees, acting as an agent of Firelands Regional Medical Center (FRMC) to resolve hardware and software problems. Provides leadership and guidance to staff members from Information Services as well as external departments, including Management and Administrative team members. All of these activities are conducted without direct supervision, and frequently take place on days or at times other than the employee’s normally scheduled shift.
• Manages multiple systems, appliances and concurrent projects. Generates and maintains appropriate documentation, and tracks and reports progress on all active projects.
• Acts as an administrator in support of all hardware and software systems for which they are responsible. Maintains system security by managing user accounts and system access privileges. Ensures data backup and recovery processes are in place. Generates custom reports to address the needs of the organization.
• Evaluates, plans, schedules, and implements hardware and software upgrades and modifications. Coordinates efforts of system vendors’ and Firelands staff, including employees and management from other departments.
• Evaluates system function, performance, and utilization issues. Troubleshoots operating systems (i.e. Linux, Windows Server, etc.) problems and initiates corrective action. Provides advanced clinical and business systems support to system users.
• Provides technical assistance, training, and ongoing support to fellow Information Services staff, and users of FRMC systems. Establishes appropriate procedures for system utilization. Provides stand‑by coverage as scheduled, and subject to call‑in as needed.
• Communicates ideas; understands and interprets other's ideas; demonstrates courtesy, consideration, and patience. Puts organizational goals ahead of personal goals; manages fluctuations in work and schedule requirements effectively; demonstrates initiative and cooperation.
• Works collaboratively with (FRHC) leaders and partners to assess, define and continually improve information systems capabilities, processes and procedures.
• Contributes to the optimization of IS systems to maintain and improve performance, reliability and availability of all information systems and services.
• Monitors and maintains assigned physical and virtual appliances/systems; identifies and resolves problems; manages user expectations and cultivates feedback for system enhancements.

• Bachelor’s Degree in Information Services / Computer Science, or Associate’s Degree in related field preferred. 2 years relevant IS or health care experience required.
• Demonstrates willingness, ability and availability to attend training as requested by supervisor or manager.
• Demonstrates ability to implement learned skills and abilities through "on the job" efforts and/or professional certifications.
• Achieves professional certifications as requested by manager or supervisor in accordance with all Fireland's training policies and procedures.
• Demonstrates knowledge of multiple computer systems, data storage and reporting methods, software utilities and tools, and principles of information management.
• Demonstrates ability to grasp new and technical concepts quickly, and stay current with technology. Demonstrates analytical abilities, creativity, and attentiveness to detail.
• Demonstrates initiative and the ability to work independently in a stressful environment. Result oriented, with strong leadership skills.
• Demonstrates basic knowledge of networking concepts, protocols, & troubleshooting in…