Security Account Manager

Overview

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition.

We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.

Sunstates Security is currently hiring a Security Account Manager for a client site in Louisville, KY. This position offers a salary of $62,400 along with a full benefits package. The Account Manager is responsible for the daily functioning of a contract site including operations, customer service, personnel management, security & safetyin accordance with Sunstates objectives.

• Responsible for the direction, coordination, and supervision of all site Security Officers.
• Train, develop,motivate and empower Security Officers to effectively and efficiently oversee all day-to-day operations of the site and promote the highest standards of efficiency, profitability, customerserviceand ethics.
• Train subordinates on procedural guidelines, company policies, and operational &site specificforms. Enforce consistency in policy and procedure implementation with the site(s).
• Responsible forthe employee on-boarding process including new hire interviewing andselectionof candidates that meet Sunstatesrequiredlevel of qualifications and skills, ensure hires receiveappropriate training and licensure within the designatedtimeframe.
• Manage employee performance for the site including appraising performance; administering reward and incentive programs; coaching and staff development initiatives; corrective actions withregionmanagement guidance. In all employmentactivities;will work to ensure that all decisionscomply with company policy, federal and state regulations.
• Promote positive employee relations through meeting and developing a rapport with all internal & external customers, addressingcomplaintsand resolving issues with regional management guidance.
• Act as the primary contact for the site and contacting the local office when necessary.
• Maintain records with the officers assigned to the site toassurefull participation with the Sunstates Security LMS and training platform when applicable.

• Coordinate with Operations Manager toestablishsite goals &objectives and communicate these with the customer(s) as required.
• Work with action plans towards goal achievement, including establishment of site and personnel quotas and/or goals.
• Manage administrative and operational functions to ensure the working schedule is accurate, projected working schedule is posted, vacation or time off requests are within company guidelines, theregionreceives the scheduled weekly hours, and personnel topics are address with…