Member Specialist

Base Pay Range

$17.00/hr - $24.00/hr

The Member Frontline Service Associate ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.

• Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, and identifying member needs, assisting members with purchasing decisions and locating merchandise.
• Provides member service by maintaining the self‑checkout area, resolving member issues and concerns, promoting Sam’s Club products and services, providing guidance on self‑service technology, processing purchases, and assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Assists with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity, maintaining paperwork logs and other required documentation, executing emergency response procedures, and ensuring compliance with company security and safety practices.
• Assists with the training of Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.
• Respects the Individual: embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; and helps to attract the best talent.
• Respects the Individual: works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
• Respects the Individual: strengthens the team by helping develop and mentor others, and recognizing others’ contributions and accomplishments.
• Acts with Integrity: maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values, supports the goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Acts with Integrity: acts in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent.
• Serve our Customers and Members: delivers results while putting the customer first.
• Serve our Customers and Members: makes decisions based on reliable information, balances short‑term and long‑term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence: displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Strive for Excellence: drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Customer Service, Retail experience including operating front‑end equipment (e.g., cash register), working with mobile retail applications.

None specified.

614 Crossings Rd, Sandusky, OH 44870‑8909, United States of America

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO…