Sales Associate

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives in our homes, work and communities.

Join an industry-leading organization where people are the most important asset and innovation propels us into the future.

Embark on a rewarding career where your ambition drives your success. Competitive earnings potential includes an hourly base wage plus uncapped commissions on all sales.

Responsible for creating sales through exceptional customer service and knowledge of the La‑Z‑Boy selling process, products, and services. Strive to build long‑term relationships that lead to increased sales and profitability.

Training Pay: $15–$20 per hour for 2–6 weeks (no commissions; base rate varies by location).

Average Annual Earning Potential After Training: $35,000–$55,000+ (base, bonus, and commission).

• Contribute to store sales goals by selling furniture, accessories, and services offered by La‑Z‑Boy.
• Promote the Design program and assist the Designer to achieve established sales goals.
• Consistently execute the La‑Z‑Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‑up, after‑sale service, and continuing contact with all previous and potential customers.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of the features and benefits of existing and new product lines.

• Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables, and accessory recommendations, and explain the benefits of professional installation service.
• Execute and champion the Design process following established company guidelines.
• Support design‑related functions in the store.

• Provide the highest level of customer service to all current and future customers.
• Ensure each La‑Z‑Boy customer has an informative and positive experience by using good customer‑service skills and knowledge of products, while following the company selling process.
• Effectively use Podium to ensure customer satisfaction and future follow‑up.
• Make sound business decisions to deliver customer satisfaction and promote a team environment.
• Provide support by being responsive to incoming phone calls and emails.
• Assist in handling customer issues and/or complaints, providing appropriate solutions and alternatives to achieve a satisfied experience.

• Maintain a positive working relationship with all store employees.
• Assist in training, coaching, and developing new peers on La‑Z‑Boy product knowledge and selling process/skills to achieve store sales goals.
• Help promote and champion a culture of sales and service.

• Assist with maintenance of the overall visual appearance of the store, including floor and showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and general store cleanliness.
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
• Accurately complete daily On‑Point system logs.
• Show a sense of urgency, enthusiasm, and excitement with the store team and customers.
• Maintain adequate knowledge of company standards, product knowledge, and internal processes and systems.
• Consistently schedule deliveries with customers.
• Responsible for opening and closing the store.

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to work the schedule and hours dictated by…