Service Writer - Mad River Harley-Davidson

American Road Group is seeking a Service Writer at Mad River Harley-Davidson in Sandusky, OH!

Act as a liaison between Harley-Davidson customer and service technician, documenting concerns and service needs, scheduling work, assigning jobs to service technicians, and communicating with customers.

• Compensation Range: $45,000-$100,000 annually. Performance-based pay plan, typically including a base salary around $30,000 (depending on skill level and responsibilities).
• Employee discounts on motorcycles, merchandise and parts.
• Paid time off + Holidays.
• Health Benefits offered including Medical, Dental, and Vision.
• Fun, high-energy dealership environment.
• 401k Retirement Plan.

• Provide superior customer service to both internal and external customers.
• Assist Service Department Manager in maintaining a smooth-running efficient department.
• Sell products and services based on additional work needed and service specials.
• Articulate and document customer concerns and assign jobs to technicians.
• Follow through customer work orders from start to finish, from scheduling appointments and reviewing completed work orders with customers.
• All other duties as assigned.

• Outgoing, friendly personality with superior communication skills
• Excellent customer service
• Knowledge or experience of servicing Harley-Davidson Motorcycles preferred.
• Experience with POS systems and parts and management computer software.
• General knowledge of computers and great phone etiquette.
• Motorcycle endorsement and clean driving record are required.

• Frequently required to bend, stoop, crouch, reach, sit, stand, push and pull.
• The noise level in the work environment is usually loud.
• Requires use of both hands.
• Requires the ability to balance and push a 600+ lb. motorcycle.
• Frequently works near moving mechanical parts.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other materials in shop.
• Occasionally exposed to exhaust fumes and other airborne particles.