Ice Cream Parlor Shift Manager

Full Time Shift Manager – Dairy Store/Parlor

Toft Dairy, 3717 Venice Road, Sandusky, OH 44870

Schedule:

Approximately 40 hours per week (hours vary; must include evenings, weekends, and holidays)

The Shift Manager is responsible for overseeing daily Dairy Store/Parlor operations, leading team members, and delivering excellent customer service in a fast-paced environment. This position plays a key role in ensuring smooth shift execution, maintaining high standards of cleanliness and safety, and creating a positive experience for every customer.

• Supervise daily shift operations, including opening and closing procedures
• Lead and support team members to ensure efficient and accurate task completion
• Greet and assist customers in a friendly, professional manner
• Scoop ice cream and prepare milkshakes, sundaes, and other menu items
• Maintain a clean, safe, and sanitary environment inside and outside the store
• Ensure compliance with all local, state, and federal health and safety regulations
• Handle customer concerns and resolve issues in a professional manner
  
  Assist with training and coaching team members
• Support additional duties as assigned

• Ability to stand and remain on your feet for the entire shift (excluding breaks)
• Frequently lift, carry, and move items such as tubs of ice cream, soft serve mix, and supplies (up to 25–50 lbs.)
• Perform repetitive motions such as scooping, reaching, bending, and twisting
• Comfortable working in varying temperatures, including refrigerated and freezer areas
• Ability to work in a fast-paced environment with frequent customer interaction
• Maintain a clean and organized work area at all times

• Must be 18 years of age or older
• Previous food service and/or leadership experience preferred
• Strong customer service and communication skills
• Positive attitude and professional demeanor
• Ability to multitask and work efficiently under pressure
• Team-oriented mindset with strong leadership skills
• Trustworthy, reliable, punctual, and flexible

• Competitive full-time pay with consistent hours
• Overtime opportunities available
• Medical insurance with prescription coverage
• Supplemental benefits including dental, vision, and life insurance
• Paid vacation, sick time, and holidays
• 401(k) with company match