Team Leader, Retail

Team Leader

The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver on our promise of Legendary Customer Service through GURA:
  • Greet the Customer.
  • Uncover Customer’s Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Execute a combination of duties that comprise at least 95 percent of the day. The duties include:
  • Execute assigned basic, promotional, and seasonal merchandising activities.
  • Perform Opening/Closing procedures.
  • Transport and make deposits to bank.
  • Assess store conditions and assign duties.
  • Organize and prioritize workflow through the use of the daily planner.
  • Recovery of merchandise.
  • Participate in mandatory freight process.
  • Perform regular and promotional price change activities.
  • Resolve customer complaints/issues and ensure a Legendary shopping experience.
  • Adhere to loss prevention standards and respond to alarm calls as needed.
  • Communicate with Team Members on job functions, responsibilities and financial goals.
  • Operate cash register/computer supervising cash handling procedures.
  • Assist Team Members on appropriate application of policies and procedures.
  • Ensure safety and well‑being of birds; sanitize and maintain poultry holding tanks as required.
  • Operate Forklift and Baler.
  • Complete all documentation associated with any of the above job duties.
  • Obtain license or certifications as needed by the business.
• May be required to perform other duties as assigned.

• Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Supervisory experience preferred.
• Must be at least 18 years of age and possess a valid driver’s license.
• High school diploma or equivalent preferred; ability to read, write, and count accurately required.

• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to perform and execute principle responsibilities of Team Members.

• Working environment is favorable, generally inside with moderate noise.
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.
• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
• Ability to work outdoors in adverse weather conditions.

• Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment.
• Ability to occasionally lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift.
• Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
• Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register).
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to process information / merchandise through the point‑of‑sale system.
• Ability to handle and be in contact with birds/poultry.
• Ability to successfully complete training and certification for various business needs.
• Ability to travel as required in support of district needs.
• Ability to drive or operate a vehicle for business needs.
• This position is non‑sedentary.