Sales Associate

Job Summary

Join our dynamic team as a Sales Associate. You will create sales using exceptional customer service and deep knowledge of La‑Z‑Boy’s products, services, and selling process. The role offers an hourly base wage plus uncapped commissions on all sales.

Training Pay: $16 per hour for 2‑6 weeks (no commissions; base rate varies by location). Average Annual Earning Potential After Training: $45,000 – $65,000+ (inclusive of base, bonus, and commission).

• Contribute to store sales goals by selling furniture, accessories, and services offered by La‑Z‑Boy.
• Promote the Design program and assist the Designer to achieve established Design program sales goals.
• Consistently execute the La‑Z‑Boy selling process to provide a favorable customer experience.
• Develop and utilize sales skills and principles—including approach, rapport building, needs discovery, customized portfolio presentations, objection handling, closing, follow‑up, after‑sale service, and continuing contact with previous and potential customers.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of the features and benefits of existing and new product lines.

• Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables, and accessory recommendations.
• Execute and champion the Design process following company guidelines.
• Support design‑related functions in the store.

• Provide the highest level of customer service to all current and future customers.
• Ensure each La‑Z‑Boy customer has a positive experience by using good customer‑service skills and product knowledge while following the company selling process.
• Use Podium to ensure customer satisfaction and future follow‑up.
• Make sound business decisions to deliver customer satisfaction and promote a team environment.
• Respond to incoming phone calls and emails.
• Assist in handling customer issues and/or complaints; provide appropriate solutions and alternatives to achieve a satisfied experience.

• Maintain a positive working relationship with all store employees.
• Assist in training, coaching, and developing new peers on product knowledge and selling process/skills to achieve store sales goals.
• Help promote and champion a culture of sales and service.

• Assist with visual appearance maintenance of the store—including floor/​showroom displays, product tagging, accessory catalogs, design‑center fabrics, floor moves, and general cleanliness.
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
• Accurately complete daily On‑Point system logs.
• Show a sense of urgency, enthusiasm, and excitement with the store team and customers.
• Maintain adequate knowledge of company standards, product knowledge, and internal processes and systems.
• Consistently schedule deliveries with customers.
• Responsible for opening and closing the store.

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer‑service skills, and organizational skills.
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to work effectively with others as a team.
• Ability to work the schedule and hours dictated by business needs.
• Ability to work evenings, weekends, and holidays as required.
• Initiative to meet assigned goals, missions, and objectives and motivated to achieve more.
• Strong attention to detail.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).

• Bachelor’s degree in Business or a related field.

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing, and listening.
• Often required to sit, walk, bend, and stoop.
• Subject to indoor environmental conditions.
• Ability…