Retail Sales Associate - Erie

Position Summary

The Broadband Experience Consultant is responsible for promoting and selling Buckeye products and services to both new and existing customers while engaging them in an interactive retail store location and communicates effectively with customers to inform them of the features, benefits, and use of all products and services Buckeye offers.

Job Code 189

FLSA Status Nonexempt

• Provide superior customer service with all customer interactions. Evaluate customers’ potential product needs and make appropriate recommendations;
  Communicate and develop rapport with customers and other employees;
• Provide strong understanding and enthusiasm around technology, especially around Buckeye products and services. Maintain detailed sales product knowledge, including information about competitor’s options;
• Strict standards for supplying accurate information to customers regarding billing invoices, cycles, procedures and processes, products, services, and the company;
• Maintain strict standards for accurate completion of all assigned tasks, customer order entry, and documentation of support;
• Work in a fast pace, high-volume environment and, where applicable, cover multiple store locations throughout the operating area; may be asked to travel to other store or lobby locations for additional support;
• Own issue resolution through collaboration with customer operations management, customer follow-up, along with warm hand-offs to other departments and Buckeye related companies when necessary;
• 100% accuracy in verifying field appointment times with customers; rescheduling field appointments as requested by a customer;
• Manage store inventory, process equipment transactions, and handle high volumes of cash and other payment activity with focus on maximizing the customer experience;
• Servicing customers efficiently and thoroughly in a positive manner as outlined by the Management Team;
• Using the PC workstation and/or tablet to access customers’ accounts in order to assist customers with their needs;
• Insuring the confidentiality of all customer information;
• Actively promoting the sales and retention of the Company’s services to our customers and co-workers to achieve an above average sales performance monthly;
  Working with other team members to help reach store goals
• Actively pursuing the unauthorized use of the Company’s products and services;
• Meeting the standards set forth by the management;
• Attendance at monthly department trainings and team meetings as assigned by the Management Team;
• Accurately using ADP and following appropriate protocol when late for work as outlined in the attendance procedure;
• Keep the store neat and organized;
  Data Entry tasks as assigned;
  Performing any miscellaneous departmental duties as needed;
• Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times;
• Performing any miscellaneous department duties as needed.

• High School Diploma or equivalent – required
• Understanding of multiple computer operating systems i.e. Windows, iOS, Android – required
• Drive to succeed in a quota-based sales environment – required
• Strong communication skills and ability to relate to customer needs – required
• Ability to work independently & work flexible hours – required
• Must be able to pass our comprehensive background and drug screen - required
• 1-3 year(s) sales experience – preferred

• Agile – Embraces change;
  Adaptable and flexible;
  Sense of urgency;
• Innovative – Uses critical thinking;
  Creativity;
  Continuous learning;
  Challenges the status quo;
• Customer Focused – External/Internal;
  Creates the exceptional customer experience;
  Demonstrates a sales and service mentality;
• Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict;
• Accountable – See it, Own it, Solve it, Do it;
  Hold each other accountable.

• Delivering High Quality Work – Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others and takes steps to…