Comfort Specialist

Job Summary

Join our dynamic team in a role that blends sales, design, and customer service to drive store success. Competitive earnings potential including uncapped commissions on all sales.

• Drive sales and contribute to store sales goals by selling furniture, accessories, and services.
• Promote the Design program and assist the Designer to achieve established sales goals.
• Consistently execute the La‑Z‑Boy selling process to provide a favorable customer experience.
• Develop and utilize sales skills—including approach, rapport building, needs discovery, portfolio presentations, objection handling, closing, follow‑up, after‑sale service, and continued contact.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of existing and new product line features and benefits.
• Schedule professional home consultations and present customized room designs, including sample fabrics, furniture, tables, and accessory recommendations, and the benefits of a professional installation service.
• Support design‑related functions in the store.
• Provide the highest level of customer service, using Podium, to ensure a positive experience and follow‑up.
• Respond to incoming calls and emails, and resolve customer issues and complaints by providing appropriate solutions.
• Maintain positive working relationships with all store employees and assist in training, coaching, and developing new peers on product knowledge and the selling process.
• Support visual appearance of the store, including floor and showroom displays, tagging of products, catalog maintenance, and overall cleanliness.
• Accurately complete order information, collect deposits and fees, keep orderly customer records, research customer payments and deliveries, and complete daily On‑Point system logs.
• Schedule deliveries and be responsible for opening and closing the store.

• High School Diploma or equivalent.
• Previous selling experience and a strong ability to close sales preferred.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills to build rapport and positively influence.
• Demonstrated persuasion and negotiation skills.
• Effective time‑management and ability to handle conflicting priorities.
• Team‑player with a proactive attitude.
• Ability to work the schedule, including evenings, weekends, and holidays.
• Initiative to meet assigned goals and drive results.
• Strong attention to detail.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).

• Bachelor’s degree in Business or a related field.

Ability to lift and/or carry up to 50 pounds; stand for long periods; perform repetitive hand motions, hearing and listening; sit, walk, bend and stoop; work within indoor environmental conditions; pass background and drug screen.

Training Pay: $16 per hour for 2‑6 weeks (no commission).
Post‑Training Pay: Base hourly rate of $13 (varies by location) with uncapped commissions—3% on La‑Z‑Boy Design Sales and 2% on other sales. Quarterly bonus opportunity of $1,500 based on meeting defined sales goals. Company ensures compliance with state/local minimum wage requirements.

• Medical, Vision, Dental, and Basic Life Insurance.
• 401(k) retirement plan with company match up to 6%.
• Paid time off: 9‑11 paid holidays per year, two weeks prorated vacation as a new hire, personal time (non‑exempt) or state‑mandated sick time.
• Other benefits available through company portals.

Weekly hours: 40.

La‑Z‑Boy Incorporated is an equal opportunity employer. We celebrate diverse backgrounds, experiences, and perspectives. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you require accommodations due to a disability, please contact recruiting@la‑z‑ or call 734‑242‑1444.