Sales Associate

Job Summary

Join our dynamic team and embark on a rewarding career where your ambition drives your success. Competitive earnings potential: includes an hourly base wage plus UNCAPPED commissions on all Sales. Responsible for creating sales utilizing exceptional customer service and knowledge of the La‑Z‑Boy selling process, products and services. Strive to create long‑term customer relationships that will lead to increased sales and profitability.

Develop awareness of interior design through practical experience, observation and interaction with a La‑Z‑Boy Designer.

Training Pay: $16 per hour for 2‑6 weeks (no commission).
Post‑Training Base Pay: $13 per hour (varies by store location).
Uncapped commission on written sales – 3% on La‑Z‑Boy Design Sales and 2% on other sales.
Quarterly bonus opportunity of $1,500 based on ability to meet defined individual sales goals.
Average Annual Earning Potential After Training: $35,000–$55,000+ (inclusive of base, bonus, and commission).
The company will not pay less than state/local minimum wage requirements.

• Drive sales, contributing to store sales goals by selling furniture, accessories, and services offered by La‑Z‑Boy.
• Promote the Design program and assist the Designer to achieve established sales goals.
• Consistently execute the La‑Z‑Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills and principles including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‑up, after‑sale service, and continuing contact with all previous and potential customers.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of the features and benefits of existing and new product lines.
• Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations, and the benefits of a professional installation service.
• Execute and champion the Design process following established company guidelines.
• Support design‑related functions in the store.
• Provide the highest level of customer service to all current and future customers.
• Ensure each La‑Z‑Boy customer has an informative and positive experience by using good customer service skills, knowledge of products, and following the company selling process.
• Use Podium to ensure customer satisfaction and future follow‑up.
• Make sound business decisions to deliver customer satisfaction and promote a team environment.
• Provide support by responding to incoming phone calls and emails.
• Assist in handling customer issues and/or complaints, providing appropriate solutions and alternatives to achieve a satisfied experience.
• Maintain a positive working relationship with all store employees.
• Assist in training, coaching, and developing new peers on La‑Z‑Boy product knowledge and selling process/skills to achieve store sales goals.
• Help promote and champion a culture of sales and service.
• Assist with maintenance of the overall visual appearance of the store, including floor and showroom displays, tagging products and accessories, accessing accessory catalogs, design center fabrics, floor moves, and general store cleanliness.
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
• Accurately complete daily On‑Point system logs.
• Show a sense of urgency, enthusiasm and excitement with the store team and customers.
• Maintain adequate knowledge of company standards, product knowledge, and internal processes and systems.
• Consistently schedule deliveries with customers.
• Open and close the store.

• Minimum Requirements:
  • High School Diploma or equivalent
  • Previous selling experience and ability to close a sale strongly preferred
  • Excellent communication, customer service and organizational skills
  • Strong interpersonal skills to effectively communicate, build rapport, and positively influence
  • Demonstrated persuasion and negotiation skills
  • Ability to manage time and conflicting priorities effectively
  • Ability to work…