Field Service Technician II – HVAC

• Perform on-site customer service for IT Cooling products, including start-up service, preventative and remedial maintenance, field modification, and testing
• Troubleshoot refrigeration and electro-mechanical equipment using schematics, mechanical drawings, procedures, troubleshooting documents, and hand-held and computer-based test equipment
• Repair or replace equipment as necessary
• Perform refrigerant system repair work, including leak detection, refrigerant reclamation, evacuation, and R410A charging
• Evaluate, troubleshoot, and repair HVAC electrical and control systems and engineering products
• Provide technical support to internal and external customers, third-party service organizations, and end users
• Inspect and test returned products, components, and systems to determine defects or operational status
• Schedule and provide emergency technical support and field service on an on-call basis
• Maintain service records and documentation
• Prepare documents related to installation, testing, repair, and customer support
• Provide field support and assistance with power equipment projects as required
• Submit accurate expense reports for reimbursement in accordance with company policies
• Conduct business with MEPPI departments, customers, and suppliers in a timely and cooperative manner

• Associate's Degree in HVAC, Electrical Electronics, or related technical field with 2-5 years of experience troubleshooting and repairing HVAC systems, or equivalent education and experience
• Intermediate knowledge of HVAC systems through experience or successful completion of technical training courses
• EPA Section 608 certification
• Advanced knowledge and proficiency of mechanical and electronic test equipment
• Ability to read and understand technical drawings, blueprints, electrical schematics, and bills of materials
• Advanced analytical and problem-solving skills
• Advanced interpersonal communication skills to communicate with customers, employees, and vendors
• Intermediate computer skills, including Microsoft Office products, timekeeping systems, and expense reporting systems

Demonstrates expertise in troubleshooting and repairing HVAC systems, with a strong focus on customer service and technical support. Proficient in using mechanical and electronic test equipment, reading technical drawings, and maintaining accurate service documentation.

• HVAC System Troubleshooting
• EPA Section 608 Certification
• Mechanical And Electronic Test Equipment Proficiency
• Technical Support And Customer Service
• Advanced Problem-Solving Skills

• HVAC System Repair
• Refrigerant System Repair
• Leak Detection
• Refrigerant Reclamation
• Electrical And Control Systems Evaluation
• Technical Drawing Interpretation
• Field Modification
• Preventative Maintenance
• Remedial Maintenance
• Testing And Inspection

• Interpersonal Communication
• Analytical Skills
• Cooperative Business Conduct

• EPA Section 608 Certification

• IT Cooling Products
• Refrigeration Equipment
• Electro-Mechanical Equipment
• HVAC Systems
• Field Service
• Customer Support
• Service Records Maintenance
• On-Call Technical Support

• Computer-Based Test Equipment
• Microsoft Office Products
• Timekeeping Systems
• Expense Reporting Systems