Director of Food and Beverage

Director of Food and Beverage at The Ridge Club | Premier Golf & Country Club in Sandwich, MA

Join a dynamic company in the hospitality and service industry where people help drive business success. Since its inception in 1957, Invited— the largest owner and operator of private clubs nationwide— has built relationships and enriched the lives of members, guests, and more than 17,000 employees. We offer first‑class amenities including championship golf, modern work spaces, handcrafted cuisine, resort‑style pools, state‑of‑the‑art racquet facilities, fitness centers, and more.

The Director of Food & Beverage is responsible for the strategic leadership and seamless execution of all food and beverage operations across the club. In partnership with the General Manager and Executive Chef, the Director upholds the highest standards of service and culinary excellence, ensuring that member experiences consistently exceed expectations. This role drives operational efficiency and financial performance—including revenue growth and profitability—while fostering a culture of exceptional service.

• Maintain exceptional member relations and facilities by creating a high‑quality environment through staffing, programming, service operations, and maintenance.
• Identify and implement opportunities for member events and food and beverage services to meet ongoing member needs and achieve revenue objectives.
• Communicate with members individually and in groups to ensure the club consistently exceeds their expectations.
• Work with member committees to develop and implement activities and events that enhance engagement.
• Interact professionally with members and guests, accommodating changes and last‑minute requests as needed.
• Develop aggressive sales, marketing, and net revenue plans and oversee their implementation according to Invited budgeting and revenue guidelines.
• Ensure expense control systems are in place, closely monitoring department expenses, including payroll‑to‑revenue ratio, and utilizing appropriate forecasting systems.
• Oversee scheduling of all service personnel, manage labor cost budgeting, and ensure accurate time reporting through time management systems.
• Implement service recovery programs and train staff to handle member concerns.
• Recruit, hire, and develop qualified staff committed to service excellence, focusing on the relationship between member satisfaction, value, and retention.
• Create an excellent work environment focused on teamwork, mutual respect, and member satisfaction while achieving service and revenue objectives.
• Develop employees for career advancement using performance reviews, cross‑training, and developmental planning.
• Administer appropriate compensation packages in line with labor laws and provide comprehensive onboarding for new hires.
• Implement and execute training programs consistently to ensure staff deliver quality service and products.
• Collaborate with membership, operations, golf, event sales, and marketing leadership to ensure alignment in all matters related to food & beverage operations.
• Attend and lead department head meetings, food & beverage meetings, and hold regular service training sessions.
• Conduct daily line‑ups to review events of the day and menu items with the service team.
• Ensure all staff adhere to mandated policies and procedures, particularly the Time Management Policy, and that all labor‑related processes are properly followed.
• Oversee procurement, scheduling, and payroll responsibilities, ensuring compliance with club policies and regulatory requirements.
• Continuously monitor service operations, ensuring all aspects of the F&B department align with club standards and goals.
• Oversee food and beverage aspects in private events, attend BEO meetings, determine product and staffing needs, and ensure smooth operations.

• A high school diploma or equivalent.
• A minimum of 5 years in club management or a related role within the food and beverage industry.

• Bachelor's degree.
• Food Handlers Certificate, Alcohol Safety, STAR Service Certification, ABC Certification, CPR Certification, or equivalent.
• Proven experience managing multi‑million‑dollar operations…