Head Receptionist

Head Receptionist – Be the Face of Hospitality with Britain’s Oldest Brewer!

At Shepherd Neame, we know that first impressions count. As a Head Receptionist, you’ll lead the front desk team and ensure every guest receives a warm welcome and exceptional service from arrival to departure. You’ll be the first point of contact for guests, setting the tone for their experience and managing reception operations smoothly.

This is an exciting opportunity for someone with strong organisational skills, a passion for hospitality, and the ability to lead by example.

Located next to the River Stour in the heart of the beautiful medieval town of Sandwich, Kent, the Bell Hotel has been welcoming guests to the town since Tudor times. Having undergone extensive refurbishment in recent years, the historic riverside retreat offers guests a luxurious experience with 21st-century comforts. Sandwich is also a magnet for golfers, with Royal St George’s and Prince’s golf clubs on its doorstep.

• Manage the reception desk and lead the team to deliver outstanding guest service.
• Welcome guests warmly and handle check-in and check-out efficiently.
• Respond to guest queries and resolve issues promptly and professionally.
• Coordinate with housekeeping, kitchen, and management teams to ensure smooth operations.
• Maintain accurate records and manage bookings and reservations.
• Train and support reception staff to uphold company standards.

• Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

We’re looking for behaviours that make a great Head Receptionist:

• Working Together - you inspire confidence, guide others positively andenjoy working collaboratively.
• Sheps Spirit - you bring enthusiasm and a passion for hospitality.
• Pride and Passion - you ensure accuracy, high standards andgo the extra mile to make guests feel valued.
• Authenticity - you stay calm and proactive when things get busy.

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity—values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.