Folio Specialist

Schedule

• Sunday - Thursday, 12pm - 9pm EST

Provide support with retrieval and resolution of hotel folios along with other general hotel administrative responsibilities.

• Call clients to confirm hotel checkouts
• Folio reconciliations
• Assist with booking reservations as needed
• Call to retrieve needed documentation
• Assist the Housing Coordinators with hotel extensions
• Assist with inbound calls to the department

• Performs other duties as assigned.
• Supports the organization's quality program(s).

• Education & Licensing:
  High school diploma or GED required.
• Experience:
  
  One (1) year of experience in construction management, restoration and/or insurance claims and customer service required. Chronicle software experience preferred.
• Skills & Knowledge:
  • Excellent oral and written communication skills
  • PC literate, including Microsoft Office products
  • Good problem resolution skills
  • Good judgment and sound decision making skills
  • Ability to build a consensus among various parties
  • Strong relationship building skills
  • Excellent organizational skills, accuracy, and attention to detail
  • Initiative and ability to multi-task
  • Above average speed and accuracy key stroke skills
  • High level of professionalism
  • Ability to work under pressure in a fast paced environment and maintain a positive demeanor
  • Ability to work independently or in a team environment
  • Ability to meet or exceed Performance Competencies
  • Bi-lingual English/Spanish a plus

• Mental:
  Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical:
  Computer keyboarding, travel as required.
• Auditory/Visual:
  Hearing, vision and talking.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.