Staff Assistant II Part-Time - Fire

Job Description

The Staff Assistant II – Part‑Time position will perform a wide range of administrative and office support activities. This position is within the Business Services – Finance Section of GCFES which is responsible for EMS billing and processing invoices for payment. It requires daily interaction with ambulance transport and patients regarding payment of EMS services, with outside vendors, and also processes records requests that may contain Protected Health Information (PHI) and must adhere to HIPAA regulations and confidentiality.

The role handles clerical tasks including answering phones and emails, filing, preparing documents, processing invoices for payment, assisting patients with payments, maintaining records, data entry and providing customer support by researching or providing information to the public and other departments. The position also serves as a point of contact between the Fire Department, utility companies, vendors, and the public to ensure clear communication and efficient resolution of requests.

• Answer phone calls and emails, providing information and directing inquiries.
• Process and pay invoices, including utility bills.
• Assist patients with credit card payments over the phone in accordance with county policies.
• Process attorney requests and production of document requests accurately and in a timely manner.
• Enter and maintain accurate utility usage data in spreadsheets and the Energy Cap program.
• Serve as a liaison between the Fire Department and utility companies to resolve billing or service issues.
• Provide general office support to the Business Services – Finance section as needed.

17.50/hr

• High School Diploma or G.E.D.
• One (1) year of administrative support or related office experience.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

• Experience in data entry and finance while using Microsoft Word, Excel, etc.

Gwinnett County is an Equal Opportunity Employer. Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.