Internal Operations Associate

Essential Duties & Responsibilities

This position is responsible for supporting the Internal Operations team by working with our Projects, subcontractor payroll or Field Service Support Teams.

• Support the Operations Department by reviewing and processing orders for construction projects.
• Receive orders from email and internal systems, ensuring all required details are included.
• Verify accuracy of key data such as material types, quantities, colors and delivery dates.
• Identify and resolve discrepancies or missing information prior to submission.
• Ensure orders align with project specifications, estimates, and timelines.
• Submit finalized and verified orders to vendors for processing.
• Communicate and coordinate with internal teams to ensure project readiness throughout the construction process.
• Collaborate with Field Management to confirm readiness in the field.
• Research, troubleshoot and resolve issues or errors as they arise.
• Update order statuses and related information in the database.
• Merge information on data points such as Neighborhood, Lot Number, House Plan Design, Elevation, etc. to create a new “Project.”
• Respond to sales team inquiries via email and phone.
• Perform other administrative duties as assigned.