Folio Specialist

Folio Specialist

Schedule:

Sunday - Thursday 12pm - 9pm EST

Provide support with retrieval and resolution of hotel folios along with other general hotel administrative responsibilities.

• Call clients to confirm hotel checkouts
• Folio reconciliations
• Assist with booking reservations as needed
• Call to retrieve needed documentation
• Assist the Housing Coordinators with hotel extensions
• Assist with inbound calls to the department

• Performs other duties as assigned.
• Supports the organization's quality program(s).

High school diploma or GED required.

One (1) year of experience in construction management, restoration and/or insurance claims and customer service required. Chronicle software experience preferred.

• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Good problem resolution skills
• Good judgment and sound decision making skills
• Ability to build a consensus among various parties
• Strong relationship building skills
• Excellent organizational skills, accuracy, and attention to detail
• Initiative and ability to multi-task
• Above average speed and accuracy keystroke skills
• High level of professionalism
• Ability to work under pressure in a fast paced environment and maintain a positive demeanor
• Ability to work independently or in a team environment
• Ability to meet or exceed Performance Competencies
• Bi‑lingual English/Spanish a plus.

When applicable and appropriate, consideration will be given to reasonable accommodations.

Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Computer keyboarding, travel as required.

Hearing, vision and talking.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.