Customer Service Rep

Description

Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.

• Customer Service Representative 1:
  High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.
• Customer Service Representative 2:
  High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower-level Customer Svc Rep 1 (GST
  120) or position equivalent.
• Customer Service Representative 3:
  High school diploma/GED and three (3) years of experience communicating information in a customer service setting; or two (2) years of experience required at the lower-level Customer Svc Rep 2 (GST
  121).

• Exceptional communication and customer service skills with the ability to engage professionally with internal staff and external customers.
• Knowledge of Environmental Health operations, application processing requirements, and records filing procedures.
• Experience in managing fee collection and payment processing, including credit/debit cards, checks, and money orders.
• Demonstrate proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Knowledge of Digital Health Department (DHD) or other database systems.
• Bilingual or multilingual proficiency is a plus.