Bilingual Office Manager | Customer Service & Operations

Looking for more than just another office job?

Would you like a career where you can develop new skills, take on increasing responsibility, and play an important role in a growing business?

Molly Maid is seeking a bilingual (English/Spanish) Office Manager to support our customers, cleaning teams, and daily office operations. In this role, you'll serve as the communication bridge between customers and our field teams while learning the operational side of the business.

As an Office Manager, you'll help ensure exceptional customer service, support daily scheduling and dispatching, and contribute to the continued growth and success of our company.

If you are organized, dependable, customer-focused, and enjoy solving problems in a fast-paced environment, we'd love to meet you.

Why Join Molly Maid?

Full-time position

No nights. No weekends. No holidays.

We provide:

Training on the Molly Maid business model

Training on our scheduling and operational systemsA stable and consistent Monday-Friday schedule

Branded company apparelA positive team culture where success is celebrated

Opportunities to grow your responsibilities and career

Benefits & Compensation The pay range for this position is $37,000 - $42,000 per year, based on experience, with additional performance and growth incentives available.

Benefits include:

Paid Time Off (up to 10 days annually)
Dental Insurance Vision Insurance Profit Sharing Program Performance Incentives What You'll Do Customer Service & Lead Management Serve as the first point of contact for customers by answering incoming calls, texts, emails, and web inquiries

Follow up with prospective customers and unsold estimates

Schedule appointments and maintain excellent customer communication

Resolve customer concerns professionally and efficiently

Deliver an exceptional customer experience throughout the customer journey

Office Operations Assist with scheduling and dispatching cleaning teams

Support daily office operations and workflow management

Coordinate communication between customers, office staff, and field teams

Help ensure schedules are organized and routes are optimized

Learn key operational systems and processes

Team Support & Growth Assist with recruiting, interviewing, onboarding, and training team members

Support company goals related to customer growth and retention

Help maintain a positive, team-oriented culture

Take on additional operational responsibilities as you develop in the role

This Position Is a Great Fit If You:

Enjoy talking with people and building relationships

Stay organized while managing multiple priorities

Remain calm and focused when plans change unexpectedly

Are comfortable making decisions and solving problems

Have strong verbal and written communication skills

Enjoy working with both customers and employees

Are comfortable learning new software and technology

Want an opportunity to grow professionally and take on increasing responsibility

Qualifications

Minimum requirements for consideration:

Legally authorized to work in the United States Fluent in both English and Spanish (required)
Ability to pass a background check

Minimum of 3 years of experience in customer service, office administration, management, recruiting, scheduling, or a related field

Strong computer skills, including Microsoft Office Available to work Monday through Friday, approximately 7:30 AM to 5:00 PMReady for a Fresh Start?

If you're looking for a stable career with a growing company where you can make a meaningful impact, apply today.

You are applying to work for a franchise owner of Molly Maid, not Molly Maid SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs, which may vary among franchise owners. This job description is intended to describe the general nature and level of work being performed.
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