Bilingual Office Manager | Customer Service & Operations

Looking for more than just another office job?

Would you like a career where you can develop new skills, take on increasing responsibility, and play an important role in a growing business?

Molly Maid is seeking a bilingual (English/Spanish) Office Manager to support our customers, cleaning teams, and daily office operations. In this role, you'll serve as the communication bridge between customers and our field teams while learning the operational side of the business.

As an Office Manager, you'll help ensure exceptional customer service, support daily scheduling and dispatching, and contribute to the continued growth and success of our company.

If you are organized, dependable, customer-focused, and enjoy solving problems in a fast-paced environment, we'd love to meet you.

We provide:

• Training on the Molly Maid business model
• Training on our scheduling and operational systems
• A stable and consistent Monday-Friday schedule
• Branded company apparel
• A positive team culture where success is celebrated
• Opportunities to grow your responsibilities and career

The pay range for this position is $37,000 - $42,000 per year
, based on experience, with additional performance and growth incentives available.

Benefits include:

• Paid Time Off (up to 10 days annually)
• Dental Insurance
• Vision Insurance
• Profit Sharing Program
• Performance Incentives

• Serve as the first point of contact for customers by answering incoming calls, texts, emails, and web inquiries
• Follow up with prospective customers and unsold estimates
• Schedule appointments and maintain excellent customer communication
• Resolve customer concerns professionally and efficiently
• Deliver an exceptional customer experience throughout the customer journey

• Assist with scheduling and dispatching cleaning teams
• Support daily office operations and workflow management
• Coordinate communication between customers, office staff, and field teams
• Help ensure schedules are organized and routes are optimized
• Learn key operational systems and processes

• Assist with recruiting, interviewing, onboarding, and training team members
• Support company goals related to customer growth and retention
• Help maintain a positive, team-oriented culture
• Take on additional operational responsibilities as you develop in the role

• Enjoy talking with people and building relationships
• Stay organized while managing multiple priorities
• Remain calm and focused when plans change unexpectedly
• Are comfortable making decisions and solving problems
• Have strong verbal and written communication skills
• Enjoy working with both customers and employees
• Are comfortable learning new software and technology
• Want an opportunity to grow professionally and take on increasing responsibility

Minimum requirements for consideration:

• Legally authorized to work in the United States
• Fluent in both English and Spanish (required)
• Ability to pass a background check
• Minimum of 3 years of experience in customer service, office administration, management, recruiting, scheduling, or a related field
• Strong computer skills, including Microsoft Office
• Available to work Monday through Friday, approximately 7:30 AM to 5:00 PM

If you're looking for a stable career with a growing company where you can make a meaningful impact, apply today.

You are applying to work for a franchise owner of Molly Maid, not Molly Maid SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs, which may vary among franchise owners. This job description is intended to describe the general nature and level of work being performed.