Bilingual; Spanish Client Support Specialist

Daily Responsibilities

• Provide extraordinary customer care by responding to questions raised via phone & email concerning payment accounts in a fast‑paced, structured customer care environment.
• Ability to support multiple servicing across payment processing products.
• Support Customer First philosophy by ensuring professional handling of customer requests.
• Supporting customers with maintenance, transactions, and funds related inquiries.
• Troubleshoot customer problems and determine how to resolve those problems.
• Integrity:
  Adhere to all Regulatory and Compliance guidelines related to servicing practices.

• Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication with fluency in Spanish and English.
• Proven success in a customer service environment (two years+).
• Ability to work in a fast‑paced, metric‑driven environment with proficient multitasking and navigation in a web‑based environment.
• Ability to navigate multiple servicing platforms including Salesforce, Slack, G‑Suite.
• Proven ability to manage change and continuous learning.
• Excellent written and verbal communication skills.

• Financial servicing and payment processing industry experience.
• Salesforce or similar CRM experience.
• Restaurant or retail experience.

8:30 am – 7:30 pm shift with on‑call rotation. After the 30‑day training commitment, shift hours will be made available.

Hourly non‑exempt position with a pay range between $22 and $24 per hour. Pay is determined by location, experience, and other job‑related factors.

• Competitive base salaries
• 401(k) program with available company match
• Variety of medical, dental, and vision insurance plans to choose from
• Robust supplemental insurance offerings – life insurance, disability benefit, and pet insurance discounts
• FSA/HSA availability
• Employee Assistance Program, Caregiver Support Program, and an Adoption Assistance Program
• Career development and training opportunities
• 2 weeks PTO, plus 7 major holidays

Versi Tech, LLC is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or age. Employment eligibility in the U.S. is required;
Versi Tech, LLC will not pursue visa sponsorship for this position.