Client Support Specialist

Company Overview

At Versi Tech, we transcend the traditional boundaries of a tech company. We’re innovators at heart, problem solvers in action, and growth partners in spirit. Our legacy is a commitment to forward‑thinking and customer‑centric solutions, tailored to our partners and merchants within the hospitality industry. All of our solutions are designed to be advanced yet user‑friendly, building lasting relationships and fostering client success every step of the way.

Versi Tech’s two product lines, BOLD Integrated Payments and Tonic POS Software, provide a full sit‑to‑stand customer experience for restaurants, bars, nightclubs, and other hospitality businesses.

We run on a rapidly growing and widely accepted business operating philosophy called “EOS” (Entrepreneurial Operating System). By learning to utilize EOS you’ll have the ability to drive growth and become an empowered decision maker—something you can’t find in large, slow‑moving organizations.

• All In: committing wholeheartedly to a single vision and focused on success for all involved—our employees, partners, vendors, and communities.
• Human: grounded in accountability, genuineness, and the strength of our relationships and differing perspectives.
• DARE TO BE DIFFERENT: embracing a culture of fun and approachability, prioritizing our partners and team members first.

In this role, you’ll assist customers with account and product inquiries via phone and perform account maintenance for payment processing via email. You’ll be trained to deliver extraordinary customer care by responding to questions concerning accounts in a fast‑paced, structured environment. Call volume averages 20–50 calls a day, and email volume averages 70–90 a day. Applicants need a winning attitude, a team‑player mindset, and a proven track record in customer service.

• Provide extraordinary customer care by responding to questions raised via phone and email concerning payment accounts in a fast‑paced, structured environment.
• Support multiple services across payment processing products.
• Support the Customer First philosophy by ensuring professional handling of customer requests.
• Assist customers with maintenance, transactions, and funds‑related inquiries.
• Troubleshoot customer problems and determine how to resolve them.
• Adhere to all regulatory and compliance guidelines related to servicing practices.

• Customer service experience (two years or more) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
• Proven success in a customer‑service environment (two years or more).
• Ability to work in a fast‑paced, metrics‑driven environment with proficient multitasking and navigation in a web‑based environment.
• Experience navigating multiple servicing platforms including Salesforce, Slack, and G‑Suite.
• Proven ability to manage change and continuous learning.
• Excellent written and verbal communication skills.

• Financial servicing and payment processing industry experience.
• Salesforce or similar CRM experience.
• Restaurant or retail experience.

The hours of operation will fall within an 8:30 am – 7:30 pm environment with an on‑call shift rotation. After the 30‑day training commitment, shift hours will be made available.

This is an hourly non‑exempt position with a pay range between $22 and $24 per hour. The exact pay will be determined by your location, experience, and other job‑related factors.

• Competitive base salaries.
• 401(k) program with available company match.
• Variety of medical, dental, and vision insurance plans to choose from.
• Robust supplemental insurance offerings—life insurance, disability benefit, and discounts on pet insurance.
• FSA/HSA availability.
• Employee Assistance Program, Caregiver Support Program, and an Adoption Assistance Program.
• Career development and training opportunities.
• Two weeks PTO and seven major holidays.

If you are the kind of person that serves with a people‑first mentality, leans into a vision that people can get behind, and enjoys being part of a fast‑growing organization, we want to talk with you.

Versi Tech, LLC is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility in the U.S. is required as Versi Tech, LLC will not pursue visa sponsorship for this position.