Energy Specialist - Customer Support

Octopus Energy is a renewable energy supplier that delivers 100% renewable supply and places great importance on the customer experience.

• Talk to customers over the phone or via email, resolving their queries and, when required, engaging with other suppliers.
• Work in Operations, the core of our business, providing end‑to‑end customer service.
• Take full responsibility for all issues that arise, avoiding transfer loops and handling problems across the entire customer journey.
• Create solutions in a fast‑paced environment, adapting quickly to changes as the company grows.

• Fluency in Spanish strongly preferred.
• Prior energy experience not required – a passion for sustainability and world‑class customer service is essential.
• Highly motivated with strong drive to succeed.
• Proficient with MS Office Suite.
• Highly organised and energetic.
• Quick learner who follows instructions and follows through.
• Available to work Monday‑Friday, 9:00 am – 5:30 pm.

• Bachelor’s or Associate's Degree.

• Excited to help customers – the customer is at the centre of everything we do.
• Open‑minded – proactive in spotting weaknesses and suggesting improvements.
• Approachable and a team player – collaboration is key across all functions.
• Inclusive – we build a diverse culture and celebrate different backgrounds.
• Committed to sustainability – deeply involved in the fight against climate change.
• Committed to improvement – eager to shape the customer journey and speak up.
• A strong work ethic – capable of managing fast‑paced, challenging situations.

• Innovation‑led culture – we drive innovative solutions that challenge industry norms.
• Impactful work – your contributions directly influence our growth and the future of sustainable energy.
• Collaborative environment – work in a supportive setting that encourages creativity and problem‑solving.

• Fully paid medical, dental, and vision insurance options.
• Paid time off – 20 days paid vacation, 8 paid sick days and discretionary unlimited paid time off.
• 401(k) plan with employer match: 100% match on the first 3% and 50% on the next 2%.
• Parental leave – 16 weeks full pay, 8 weeks half pay for biological, adoptive and foster parents.
• Pre‑tax commuter benefits.
• Equity options – all employees own a part of the business.
• Salary discussion – we discuss salary on your call with a recruiter and base it on your experience and fit with the role.

If this sounds like you, we’d love to hear from you.

As an equal‑opportunity employer, we do not discriminate on the basis of any protected attribute. We are committed to providing equal opportunities, an inclusive work environment and fairness for everyone.