Public Safety Dispatcher - Tech-Driven Impact

As a highly respected, trusted, and growing partner to the public safety community, IXP Corporation is searching for talented, energetic, and creative people to solve the problems of tomorrow’s public safety organizations. We are looking for long-term team players that have a strong desire to excel in consulting, technology, or managed services.

Working at IXP can provide you with an exciting corporate environment that leads to a lifetime of professional development and career opportunities. We strive to create a diverse workforce that maintains a blend of highly experienced and intelligent professionals. We admire and want to hire, people that work hard, have the right moral compass, and want to step up to the next challenge.

The ever-changing aspects of public safety provide our staff with the energy and excitement to succeed both personally and professionally at IXP.

Position:911 Dispatcher - TCSG

Location: Sandy Springs, GA

Job :125

# of Openings:1

Position Overview

This position is responsible for receiving emergency and non-emergency calls for service over the telephone, or by other means, for the Technical College System of Georgia, employing appropriate call screening protocols, and responding to those calls by dispatching the appropriate public safety resources. This position is responsible for interaction with other public safety dispatch centers in the answering and transferring of calls and incident information, and for maintaining communications with field personnel in law enforcement, fire and EMS agencies.

This position is required to respond appropriately to requests for services and information from field personnel. The Telecommunicator will report directly to the Center Manager.

Essential Functions & Responsibilities

Processes incoming and outgoing emergency and non-emergency telephone calls, ensuring agency policy, procedures and goals are met.

Dispatches and communicates with law enforcement, fire and EMS units, ensuring agency policy, procedures and goals are met.

Provides Manager with input regarding policies and procedures pertaining to the operation of the communications center.

Coordinates with Manager to implement changes in Center procedures.

Speaks English clearly and verbally communicates effectively.

Works effectively and calmly in a high stress environment.

Maintains familiarity with the general geography of the communities served.

Meets all training requirements of the Center.

Participates in available professional development for center staff.

Communicates in a positive manner with Manager and other center staff.

Reports commendable performance or deficiencies or liability issues to Manager in a timely manner.

Required knowledge/skills

Knowledge of accepted call handling practices for public safety call takers with an emphasis on professionalism and high level of customer service.

Familiarity with principles and practices of radio communications as well as the properpolicies and procedures used in public safety dispatching with an emphasis on professionalism and high level of customer service.

Knowledge of all aspects of operations of a public safety communications center.

Communication facilities, equipment and management practices as they pertain to the operation of a public safety communications center.

Technology systems utilized by a public safety communications center.

Operational needs of public safety responders for law enforcement, fire and EMS.

Agency’s geographical service areas and relationship/location of public safety responders.

Practical working knowledge in public safety communications.

Requirements

Successfully complete a myriad of training initiatives and certifications for call receiving and dispatching.

Learn to operate a variety of technology including contemporary computer, radio and telephone systems.

Work independently with minimal supervision.

Work in an environment where multiple activities are routinely underway that influence the performance of the duties assigned.

Coordi…