Client Support Specialist

Join the BOLD Integrated Payments team inside of Versi Tech and let’s lead the way together! Go above and beyond at a company that sets the standard for customer‑first service. As the face of the company, you will create positive interactions with our customers every day – from assisting with their payment processing systems to helping them maintain their POS equipment.

You will grow your skills through industry‑leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer‑first service.

At Versi Tech, we transcend the traditional boundaries of a tech company. We’re innovators at heart, problem‑solvers in action, and growth partners in spirit. Our legacy is a commitment to forward‑thinking and customer‑centric solutions tailored to our partners and merchants within the hospitality industry. In every solution we create and every service we offer, our ethos is clear – technology should not just be advanced but also accessible and user‑friendly.

We focus on building lasting relationships, deeply understanding the challenges our clients face, and fostering their success every step of the way.

Versi Tech’s two product lines, BOLD Integrated Payments and Tonic POS Software, are meticulously crafted to meet the dynamic needs of modern businesses. Together, our product lines achieve a full sit‑to‑stand customer experience for restaurants, bars, nightclubs, and other hospitality spaces.

We run on a rapidly growing and widely accepted business operating philosophy called EOS (Entrepreneurial Operating System). In learning to utilize EOS, you will have the ability to drive growth and be an empowered decision maker, something that you can’t get in large, slow‑moving organizations.

• We are ALL IN – committing wholeheartedly to a single vision and focused to achieve success for all involved: our employees, our partners, our vendors, our communities.
• We are HUMAN – grounded in accountability, genuineness, and the strength of our relationships and different perspectives.
• We DARE TO BE DIFFERENT – embracing a culture of fun and approachability, prioritizing our partners and team members first.

In this role, you’ll be assisting customers with account and product inquiries via phone, and performing account maintenance for payment processing via email. You will also be trained to deliver extraordinary customer care by responding to questions regarding accounts in a fast‑paced, structured environment. Call volume can range on average from 20 – 50 calls a day, with email volumes ranging from 70 – 90 a day.

Applicants will require a winning attitude, a team‑player mindset, and demonstrated success in customer service.

If you possess the below experience, skills and share our values of providing a remarkable experience for customers, then we look forward to receiving your application and speaking with you soon.

• Provide extraordinary customer care by responding to questions raised via phone and email concerning payment accounts in a fast‑paced, structured customer care environment.
• Support multiple servicing across payment processing products.
• Support the Customer First philosophy by ensuring professional handling of customer requests.
• Support customers with maintenance, transactions, and funds‑related inquiries.
• Troubleshoot customer problems and determine how to resolve those problems.
• Maintain integrity by adhering to all regulatory and compliance guidelines related to servicing practices.

• Customer service experience (two years or more) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
• Proven success in a customer service environment (two years or more).
• Ability to work in a fast‑paced, metric‑driven environment with proficient multitasking and navigation in a web‑based environment.
• Ability to navigate multiple servicing platforms including Salesforce, Slack, G‑Suite.
• Proven ability to manage change and continuous learning.
• Excellent…