Customer Escalation Associate
Job in
Sandy Springs, Fulton County, Georgia, USA
Listed on 2026-09-09
Listing for:
Creative Solutions Services, LLC
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
At-a-Glance:
Are you ready to build your career by joining an international automotive company? If so, our client is hiring a Customer Escalation Associate.
Position Type:- Contract
- On-Site
Qualifications:
- High school diploma or equivalent
- 2 years of customer service, retail, or call center experience
- Strong communication and emotional intelligence
- Ability to remain calm in challenging situations
- Customer focus, empathy, active listening, and professionalism
- Clear verbal and written communication
- Problem-solving, adaptability, attention to detail, and accountability
- Positive attitude, patience, time management, and willingness to learn
Skills:
- Basic Microsoft Office proficiency
- Experience with customer service platforms or CRM tools (training provided)
- Comfortable navigating digital systems and learning new technologies
- College coursework
- Interest in automotive and luxury brands
- Automotive experience
- Support first-tier escalated customer inquiries with clear communication and timely follow-up
- Coordinate with dealerships to resolve concerns and enhance customer satisfaction
- Manage and resolve first-level escalated customer issues professionally and empathetically
- Escalate complex cases to Tier 2 Advocacy as needed
- Deliver clear and confident post-warranty resolution decisions
- Conduct research and document all interactions in internal systems
- Coordinate with dealership partners to support case outcomes
- Follow up consistently to ensure timely resolutions
- Identify patterns and suggest process improvements
Position Requirements
10+ Years
work experience
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