Relationship Banker - Newtonville Financial Center

Location US - MA
- Newton - 303 Walnut St
- Newtonville (MA6106)

Shift 1st shift (United States of America)

Hours per Week 40

Pay Range $25.00 - $26.77 per hour (base salary only, no incentive eligibility)

Benefits Eligible for benefits, including paid time off and employee support programs.

• Engage clients in the lobby to educate and assist with transactions through self‑service resources such as mobile banking, online banking, or ATM.
• Accurately and efficiently process cash transactions for clients.
• Conduct in‑depth conversations with clients to understand their financial and life priorities and connect them to suitable solutions.
• Execute the bank's risk culture and strive for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience and manage cash responsibilities.

• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results.
• Collaboration skills to get tasks done, building and nurturing strong relationships.
• Passionate, committed, and driven to deliver an experience that improves clients' financial lives.
• Confidence in identifying solutions for new and existing clients based on their needs.
• Effective and confident communication with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence in educating clients on simple banking transactions via self‑service technologies (ATM, online banking, mobile banking).
• Strong critical thinking and problem‑solving skills to meet clients' needs.
• Ability to follow established processes and guidelines, adhering to all applicable laws and regulations.
• Efficient time and capacity management.
• Focus on results while acting in the best interest of the client.
• Willingness to work weekends and/or extended hours, including possible scheduling at any nearby financial center location.

• Experience in financial services and knowledge of industry products and solutions.
• One year of successful sales experience in a salary‑plus‑incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor's Degree or business‑relevant Associate’s Degree (e.g., business management, business administration, or finance).

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience
• Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

High School Diploma / GED / Secondary School or equivalent.

This position is subject to federal and state equal employment opportunity laws. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may face criminal penalties and civil liability.