Service Desk Manager

Tek Wissen is a global management consulting, technological service and outsourcing company delivering technology-driven business solutions to meet the strategically driven objectives for our numerous clients.

Role :
Service Desk Manager
Location :
Sandy Springs, GA
Type :
Full-time employee
Salary Range :
Can be discussed

• Bachelor's degree in Computer Science/MIS related area from four-year College or university, or equivalent combination of education and experience
• 10 years of IT experience with 5 years managing a Help Desk and/or Service Desk Technicians providing support to a large Global firm.
• Excellent written and communication skills.
• Proven track record of successful staff development, leadership and team management.
• Experience defining, implementing and reporting on SLA’s
• Proven experience implementing key support metrics that provide adequate information to Sr. Management.
• Experience utilizing an incident and request management software and associated processes
• Prior experience building/expanding a Service Desk Globally highly desired
• Prior experience developing and implementing support plans for custom software and third party applications highly desired
• Prior experience working with ITIL framework highly desired
• Prior experience working on IT Service Desk preferred
• Prior experience in Project Management / New business Transition preferred
• PMP (Preferred)

Chris Zion

Chris at tekwissen dot com