Oracle OPERA Systems Administrator

Job Description Summary

Oracle OPERA Property Management System (PMS) Administrator responsible for the configuration, support, optimization and lifecycle management of OPERA PMS across Sonesta’s managed and franchise hotel portfolio. The role serves as the technical and functional subject‑matter expert for OPERA—both Oracle OPERA PMS and OPERA Cloud—ensuring system stability, standardized deployment, and alignment with Sonesta’s hospitality technology strategy. The Administrator plays a key role in driving consistency across properties, improving onboarding and off‑boarding processes for franchise hotels, and partnering closely with vendors, property teams and internal stakeholders to enhance the PMS ecosystem and its integrations.

• Administer, configure and maintain OPERA PMS environments across managed and franchise properties.
• Serve as the primary escalation point for OPERA‑related issues, ensuring timely resolution and root‑cause analysis.
• Manage user access, roles, permissions and security configurations in alignment with IT policies.
• Monitor system performance, availability and data integrity.
• Drive standardization of OPERA configurations, templates and operating procedures across the portfolio.
• Identify inconsistencies across properties and implement scalable solutions to reduce variation.
• Develop and maintain SOPs, configuration guides and knowledge‑base documentation.
• Partner with leadership to improve franchise onboarding and off‑boarding processes, reducing friction and variability.
• Support and coordinate integrations between OPERA and adjacent systems (CRS, POS, CRM, revenue management, payment platforms, etc.).
• Collaborate with internal architecture and integration teams to ensure stable data flow and system interoperability.
• Troubleshoot interface issues and coordinate with vendors to resolve defects and improve performance.
• Act as the liaison with Oracle Hospitality and third‑party vendors for OPERA‑related matters.
• Manage vendor tickets, escalations and service delivery expectations.
• Build strong relationships with property‑level stakeholders, franchisees and corporate teams.
• Provide guidance and influence on PMS‑related decisions, including upgrades, enhancements and support model.
• Support new hotel onboarding, conversions and system implementations involving OPERA PMS.
• Participate in OPERA Cloud migration planning and execution.
• Assist in defining deployment standards, cut‑over strategies and post‑go‑live support models.
• Ensure data readiness and configuration alignment during transitions.
• Provide training and support to property teams and internal users on OPERA functionality and best practices.
• Develop training materials and facilitate sessions for new system features or process changes.
• Act as a trusted advisor to operations teams on how to best leverage OPERA capabilities.

• 4–7+ years of hands‑on experience administering or supporting Oracle OPERA PMS, including implementations, installations, migrations and accelerators.
• Hands‑on experience with OPERA integrations (OHIP, OXI, IFC).
• Experience with OPERA reporting and analytics tools.
• Strong understanding of hotel operations, including front desk, reservations, housekeeping and night audit.
• Experience supporting PMS integrations and troubleshooting interface issues.
• Demonstrated ability to manage multiple properties or a multi‑site hospitality environment.
• Strong problem‑solving skills with the ability to diagnose and resolve complex system issues.

• Familiarity with related hospitality systems (POS, CRS, CRM, RMS, payment systems).
• Working knowledge of networking, virtual environments and additional PMS systems.
• Experience working in a franchise or mixed ownership model environment.

• Operational Awareness:
  Deep understanding of how PMS supports hotel operations and guest experience.
• Standardization Mindset:
  Ability to drive consistency across a diverse and decentralized portfolio.
• Vendor Management:
  Comfortable holding vendors accountable and navigating escalations.
• Collaboration & Influence:
  Works effectively across IT, operations and franchise stakeholders.
• Attention to Detail:
  Ens…