Cloud Engineer II

The Cloud Engineer II is primarily responsible for the support of internal and customer physical and virtual computing systems with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills.

• Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
• Manage your assigned tickets to ensure SLA compliance and customer satisfaction
• Provide operational support in response to monitoring alerts and resolve incidents
• Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution
• Triage and escalate tickets according to QTS policy
• Support VMware ESXi and similar technologies on various hardware platforms
• Monitor, diagnose and troubleshoot issues on Windows and Linux platforms by using diagnostic tools, commands, utilities, monitoring tools
• Deliver customer‑focused support through phone calls and ticket‑based communications
• Consistently demonstrate initiative and commitment to optimizing systems and process
• Help plan and execute scheduled system maintenance activities including hardware and software upgrades and application patching
• Help plan and execute capacity monitoring and management
• Help plan and execute functional test planning and testing for assigned functional area(s) or project(s)
• Proactively create procedures to prevent or reduce severity of outages
• Proactively analyze system performance and identify improvement opportunities
• Create/update infrastructure documentation to include environment technical diagrams, workbooks, etc.
• Write/update or review Change Requests, MOPs and similar documentation
• Work with the 24x7x365 Operations Service Center and be flexible in availability as needed

• Bachelor’s degree in a related field or equivalent professional experience
• Five or more years of progressive IT engineering experience
• Proficient in deploying and upgrading private cloud environments according to best practices using current versions of VMware vCenter Server and ESXi
• Proficient in configuring network virtualization technologies (NSX)
• Proficient in configuring High Availability and clustering
• Proficient in various protocols/services such as SMTP, SNMP, SSL, SSH and DNS
• Competent in deploying and administering Windows, CentOS and Red Hat operating systems
• Competent understanding of Python, Ansible, Power Shell and/or JavaScript/JSON/REST API
• Competent in hardening operating systems in accordance with compliance standards and policy
• Competent understanding of BGP peering, HSRP and IP subnetting
• Experience with Active Directory and Exchange administration on an enterprise level
• Experience with IT monitoring systems
• US Citizenship for this position is required by law due to federal customer contracts

• Four or more years of Systems Administration/Engineering experience with a focus on virtualization
• One or more systems‑focused certifications (VCP-DCV, MCSA/MCSE, RHSE/RHSA, etc.)
• One or more additional technology professional certifications (Comp Tia A+, Network+, etc.)
• Prior experience working in a Data Center environment
• Strong knowledge of Python, Ansible, Power Shell and/or JavaScript/JSON/REST API

• Strong technical troubleshooting skills
• Ability to communicate effectively with clients, vendors and colleagues
• Orderly documentation, time management and planning skills
• Excellent written and oral communication, problem‑solving and process management skills
• Ability to work well within a team environment in a matrixed organization
• Strong customer relations skills
• Ability to learn and apply new technology and methodologies in a distributed environment

• Medical, dental, vision, life and disability insurance
• 401(k) retirement plan with matching contributions
• Flexible spending and HSA accounts
• Paid holidays, paid time off…