IT Customer Support Analyst - Service Desk
Job in
Sandy Springs, Fulton County, Georgia, USA
Listed on 2026-06-21
Listing for:
CoxHealth
Full Time
position Listed on 2026-06-21
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Information Technology Customer Support Analyst
Facility:
Primrose Place, 1115 E Primrose, Springfield, MO 65807, United States
Department: 1709 IT Service Desk
Scheduled Weekly
Hours:
40 hours (7:00 am – 3:30 pm, Monday – Friday).
Work Shift:
Day Shift.
The role involves diagnosing and resolving technical issues, providing guidance and training to end‑users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also document support requests and maintain accurate records of support incidents.
Education- Preferred:
Associate's degree in Computer Science or Information Technology.
- Preferred: 1 year of experience in IT customer support with a focus on end‑user support and troubleshooting.
- Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
- Strong communication skills, empathy, and patience to assist end users with technical issues.
- Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
- Ability to effectively document support requests and solutions for future reference.
- N/A
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