UI Inspire Program Manager

The Georgia Department of Labor (GDOL) is undertaking a large-scale initiative to transform the State's Unemployment Insurance (UI) systems and seeks an experienced Program Manager to lead day-to-day program coordination and delivery oversight. The modernization effort is intended to improve citizen service delivery, operational efficiency, system security, and program integrity while enabling scalable, cloud-enabled digital services for claimants, employers, and agency staff.

Local Metro Atlanta Candidates

• Lead planning, execution, and monitoring of the UI Inspire modernization project, ensuring alignment with GDOL strategic modernization goals.
• Coordinate activities across Benefits, Tax, and Appeals modernization work streams and associated vendor delivery teams.
• Develop and maintain integrated program schedules, milestone tracking, and risk mitigation strategies aligned with the planned September 2026 go‑live timeline.
• Track delivery of critical implementation milestones including system testing, user acceptance testing, data migration validation, security testing, and production readiness.
• Manage dependencies between vendor deliverables, agency readiness activities, and federal certification requirements.
• Track and report on project budget.

• Serve as the primary coordination point between GDOL leadership, GTA, and the system implementation vendor.
• Monitor and drive vendor progress against project milestones and ensure timely resolution of development issues, defects, and delivery risks.
• Support implementation of accelerated delivery approaches including AI‑assisted development and testing initiatives proposed for the project.
• Facilitate issue escalation, decision support, and cross‑team coordination to maintain project momentum.

• Coordinate GDOL readiness activities required under federal unemployment insurance modernization guidance, including UIPL 11‑18 Change 2 readiness expectations.
• Ensure completion of key readiness artifacts including:

• End‑to‑end validation of critical UI business scenarios
• Data reconciliation accuracy validation
• External partner interface certification
• Load and performance testing results
• Operational readiness documentation and staff training validation

• Present project status and issues to agency leadership.
• Support program governance structures including Steering Committee and executive leadership oversight groups.
• Facilitate regular project status meetings, steering committee updates, and executive briefings.
• Track action items and decisions related to scope, prioritization of functionality, and release readiness.
• Maintain transparent reporting on project progress, risks, escalation of key issues, and mitigation strategies.

• Coordinate planning for implementation readiness activities including:

• Data migration verification and validation
• User acceptance testing cycles
• Security, accessibility, and performance testing
• Production environment readiness
• Go‑live dry runs and rollback procedures

• Support development of Go/No‑Go decision criteria, cutover planning, and post‑go‑live stabilization activities.

• Coordinate with GDOL business units to ensure readiness of agency staff and operational teams.
• Support training coordination including train‑the‑trainer programs and end‑user training deployment.
• Ensure call center, adjudication, and operational workflows align with the new system design.
• Promote adoption of new processes and technology capabilities across GDOL business units.

• Bachelor's degree in information systems, public administration, business administration, computer science, or related field.
• 10+ years of experience managing large‑scale IT modernization or enterprise system implementation projects.
• Demonstrated experience managing government technology modernization initiatives, preferably in unemployment insurance, workforce systems, or human services.
• Experience working with multi‑vendor delivery environments and state technology…