Enterprise IT Support Engineer OSC
Job in
Sandy Springs, Fulton County, Georgia, USA
Listed on 2026-06-29
Listing for:
QTS Data Centers
Full Time
position Listed on 2026-06-29
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Role Overview
The OSC is the heartbeat of support at QTS—responding globally, coordinating across IT and operations, and ensuring issues are resolved quickly and accurately. You’ll have opportunities to troubleshoot across a wide spectrum of technologies and collaborate regularly with Enterprise IT and Engineering teams.
What You Will Do- Support & Incident Resolution
- Escalation & Collaboration
- Curiosity & Continuous Learning
- Adaptability & Ownership
You are someone who loves getting to the root of a problem, picks up new skills quickly, and shows empathy and professionalism in every interaction. You’re energized by helping others, thrive in fast-moving environments, and adapt easily as priorities shift.
Requirements- Associate degree or equivalent professional experience
- 1+ year of help desk, technical support, or desktop support experience
- 1+ year of experience with Windows 10/11, macOS, iOS/iPadOS
- 1+ year of experience with Network connectivity troubleshooting
- 1+ year of experience with Peripheral device support
- Demonstrated proficiency with standard workplace applications:
Microsoft Office, Acrobat, Cisco tools, Service Now - Working knowledge of Hybrid Azure/Entra Active Directory, Windows/macOS security fundamentals, SharePoint and M365 collaboration
- Experience with iOS/iPhone troubleshooting
- US Citizenship required due to federal customer contracts
- Reasonable accommodations for individuals with disabilities
- Pay transparency policy
- Equal employment opportunities and affirmative action
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