IT Support Representative

Job Summary

The Concerts Technology team is looking for highly motivated, enthusiastic individuals to provide on‑site IT support at Live Nation events and venues across the country. As a Venue IT Support Representative, you will gain real‑world experience in IT service delivery and develop troubleshooting skills in a dynamic industry.

• Provide onsite IT troubleshooting assistance to venue administrative, operations and production staff.
• Identify, track, and help resolve persistent issues, ensuring venue technology problems are reported to remote support or service delivery teams following established escalation procedures.
• Act as an onsite liaison with remote IT support teams when troubleshooting reported venue technology issues.
• Serve as the onsite contact and provide guided access for visiting IT service or support providers.
• Assist tour production by establishing artist Internet connectivity or fulfilling artist/tour IT rider requirements prior to and on the day of show.
• Provide proactive day‑of‑show IT event support by ensuring no outstanding hardware or software issues with POS or access control technologies before gates open.
• Assist with deployment, inventory management, and maintenance of onsite IT equipment, including POS terminals.
• Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies.
• Participate in seasonal IT preparation and validation, as well as shutdown and winterization.
• Assist with extending existing venue IT infrastructure or implementing new infrastructure to support special events such as festivals or private events.

• Experience with and in‑depth knowledge of Apple iOS, MS Windows, and network technologies is preferred.
• Strong oral and written communication skills with a professional communication style.
• Self‑motivated, capable of independent reasoning and troubleshooting.
• Highly organized with strong attention to detail.
• Reliable and dependable team player able to work independently and under little supervision.
• Adaptable to a constantly changing and at times stressful work environment.
• Valid driver’s license, reliable vehicle and clean driving record.
• Flexibility with scheduling, including evening and weekend on‑call shifts, holidays, and extended hours for events and summer festivals.
• Availability to consistently provide event support is required.
• Shifts may change to meet business needs.

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender identity, gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal…