Help Desk Support Specialist
Listed on 2026-07-07
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IT/Tech
HelpDesk/Support, IT Support, Technical Support
Role Overview
The Help Desk Support Specialist is a member of the IT Infrastructure Team that identifies, plans, designs, delivers, operates and controls Tier I and Tier II services offered at the Department of Community Affairs (DCA). The team is seeking an experienced, self-motivated Helpdesk Representative III with demonstrated competence and thought leadership capability to contribute toward the success of our business operations and improvement initiatives.
WhatYou Will Do
Assist clients with Tier I issues and Tier II support for issues beyond their subject matter expertise. Provide ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations.
Why It Might Be a FitThe ideal candidate will have excellent interpersonal, oral and written communication skills, and demonstrated experience working in ITIL Service Management organization and Service Now experience is a plus.
Requirements- High school diploma or GED
- 2-3 years of experience handling clients, questions, complaints, and/or providing information
- Bachelors Degree from an accredited college or university in a computer related field (i.e. Computer Information Systems or Computer Science) is a plus
- Imaging machines (Dell/Win 10) and Inventory Management experience is desired
- Demonstrated experience working in ITIL Service Management organization and Service Now experience is a plus
- CCNA (Cisco Certified Network Associate)
- Excellent problem-solving skills required
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