UX Researcher

Job Description Top Skills

• 6+ years of experience in conducting UX research on software within an Agile SDLC environment
• Ability to translate business requirements into simple, compelling interface layouts
• Ability to define how the user interacts with site functionality (create and lead the development of site maps, user flows, wireframes, and interactive mock-ups/high-fidelity wireframes)

We are looking for a Senior User Experience Researcher with a passion for helping deliver intuitive and transformative experiences for our clients and team member to join our talented UX Team.

The User Experience Researcher works closely with other UX practitioners, designers, strategists and stakeholders to propose and conduct user research activities consisting of strategic and tactical studies and is responsible for coordinating, planning, executing, and reporting on activities across products, services and platforms.

This individual must have a passion for user experience research specifically as it relates to software development.

• Provide insights to help inform and execute on product strategy and tactics by conducting both formative (ethnographic research, contextual interviews) and evaluative (lab/remote sessions, surveys) research.
• Identify the proper research methods based upon product phase and timeline.
• Create proposals and research roadmaps/timelines.
• Obtain stakeholder approvals and act on research proposals.
• Recruit test participants, create screeners, manage participant scheduling & related external vendor interactions for recruiting as needed.
• Set up and facilitate testing covering quantitative and qualitative data collection techniques in accord with product goals and in support of data-driven / informed design.
• Work cross-functionally with teams to shape and execute plans based on business needs and growth initiatives for both existing and new products throughout the software development lifecycle of applications, often with numerous research initiatives occurring concurrently.

Possesses broad expertise in end-user data collection involving complex web and mobile software applications and understands most, if not all, of the following (experience performing them in an agile software development environment a must):

• 1:1 task-based testing / in-depth interviews
• Iterative discovery / formative testing
• Remote moderated 1:1 testing
• Remote un-moderated testing
• Remote open/closed card sorting
• 1:1 open/closed card sorting
• Focus groups
• Ethnography / day in the life / site visits
• Contextual inquiry
• 1:1 interviews
• Concept testing / desirability studies
• Prototype testing
• Survey creation
• Persona research and creation

Strong user experience research foundation and flexible approach.

Strong reporting skills, both written and verbal.

Proven ability to be a contributing member of a cross-functional team and inspire team confidence in and respect for the contributions of research to enhance user experience.

A demonstrated ability to effectively partner with and communicate to stakeholders, designers, product managers and engineering development team members.

Experience with Morae, Opinion Lab, UserIQ, Axure, Adobe Analytics, Tea Leaf, and/or other research or prototyping tools is desirable.

Extensive portfolio that includes examples of leading strategic research with significant business outcomes, creation of long-term research plans, and demonstrated proficiency with interaction design.

On occasion, lead the translation of business requirements into simple, highly usable, and compelling interface layouts; defining how the user interacts with site functionality. Create (and lead the development of) comprehensive site maps, user flows, wireframes, and interactive mock-ups/prototypes (lo/high fidelity).

Deep experience and past success performing UX Research on software within an Agile SDLC is required.

Six+ year's related work experience. UX research experience must include an established, heavily trafficked, consumer facing web site or equivalent combination of education and experience.

Bachelor's degree in Human Factors Psychology, Cognitive Psychology, Human-Computer Interaction, Experimental Design or equivalent work experience.