Production Support Specialist

Job Description

Production Support Analyst

Fiserv | Credit Union Solutions | Production Operations and Platform Support

Job Posting Title

Production Support Analyst

Tech - Technical OPS / Technology Operations Analyst

Credit Union Solutions

Technology / Production Operations / Platform Support

Regular Full-Time

Minimal, as required for business, client, or team needs

Standard business hours with participation in after-hours maintenance windows and on-call support rotation as required

Fiserv is seeking a Production Support Analyst to help ensure the stable, secure, and reliable operation of production and non‑production technology environments supporting Credit Union Solutions. This role provides hands‑on operational support across AIX and Windows platforms, certificate installations and renewals, service account maintenance, approved software installations and removals, scripting automation, incident response, change validation, and production readiness activities.

The ideal candidate is a disciplined technical support professional who understands the importance of production stability, operational controls, timely communication, and repeatable support procedures in a regulated financial technology environment.

• Provide production support for applications, services, and infrastructure components running on IBM AIX and Microsoft Windows Server platforms.
• Triage and resolve incidents involving operating system behavior, application services, batch processing, connectivity, certificates, permissions, access, software packages, file movement, and job execution.
• Support planned maintenance activities, including certificate updates, software lifecycle remediation, service account changes, access reviews, operating system coordination, and post-change validation.
• Install, update, validate, and remove approved software components in accordance with change management, security, and technology asset management requirements.
• Perform certificate installation and renewal tasks, including coordination with certificate owners, validation of trust chains, expiration tracking, and post‑install application verification.
• Maintain application and operational service accounts, including password rotation support, entitlement validation, access cleanup, impact assessment, and coordination with identity and privileged access management teams.
• Create and maintain scripts that automate repeatable support processes, including health checks, log collection, deployment preparation, configuration validation, file movement, certificate inventory checks, and exception reporting.
• Participate in incident bridges, production issue triage, root cause analysis, post‑incident reviews, and corrective action tracking.
• Develop and maintain runbooks, standard operating procedures, implementation plans, rollback steps, validation checklists, and knowledge articles.
• Collaborate with application development, QA, infrastructure, cybersecurity, change management, release management, service desk, and business operations teams to ensure production changes are controlled, documented, tested, approved, and supportable.

• Three or more years of experience in production support, application support, systems administration, infrastructure operations, or a related technology support role.
• Hands‑on experience supporting IBM AIX environments, including command‑line navigation, file permissions, process management, logs, scheduled jobs, shell scripts, package awareness, and coordination with Unix engineering teams.
• Hands‑on experience supporting Microsoft Windows Server environments, including services, event logs, scheduled tasks, permissions, certificate stores, Power Shell execution, and server validation activities.
• Experience performing certificate installation, renewal, troubleshooting, and validation activities in enterprise environments.
• Experience supporting service account maintenance, including account usage analysis, password rotation coordination, access governance, entitlement validation, and operational impact assessment.
• Experience…