EUC​/Desktop Engineer

• Responsibility:
  Technical Analysts serve as the primary IT support resource for their designated sites and must be able to make timely, well-informed decisions based on business priorities.
• Initiative:
  Technical Analysts are expected to proactively understand site support requirements and become familiar with unique or site-specific processes.
• Documentation:
  Technical Analysts must take ownership of updating and maintaining knowledge documentation to ensure information remains accurate, current, and accessible.
• Expertise:
  Technical Analysts may be required to develop subject matter expertise in processes that are specific or unique to their assigned sites.
• Leadership and Ownership:
• Direction:
  Site teams rely on the Technical Analyst as a primary point of guidance for IT-related issues and questions.
• Responsiveness:
  Technical Analysts must provide timely and effective direction, training, and guidance related to technology processes, concerns, and solutions.
• Standards:
  Technical Analysts are expected to follow best practices and company or client standards when supporting site personnel with IT matters.
• Continuous Learning and
  
  Collaboration:
• Proactivity:
  Recognizing that formal knowledge documents may not cover every scenario, Technical Analysts should actively create, update, and share supplemental documentation as needed.
• Knowledge Gap Resolution:
  Technical Analysts play an important role in identifying documentation gaps and helping ensure comprehensive support coverage.
• Adaptability:
  Technical Analysts should remain open to continuous learning, particularly when implementing new processes or adopting emerging technologies.

EUC/Desktop Engineer

• Self-Management and Independence:
• Responsibility:
  Technical Analysts serve as the primary IT support resource for their designated sites and must be able to make timely, well-informed decisions based on business priorities.
• Initiative:
  Technical Analysts are expected to proactively understand site support requirements and become familiar with unique or site-specific processes.
• Documentation:
  Technical Analysts must take ownership of updating and maintaining knowledge documentation to ensure information remains accurate, current, and accessible.
• Expertise:
  Technical Analysts may be required to develop subject matter expertise in processes that are specific or unique to their assigned sites.
• Leadership and Ownership:
• Direction:
  Site teams rely on the Technical Analyst as a primary point of guidance for IT-related issues and questions.
• Responsiveness:
  Technical Analysts must provide timely and effective direction, training, and guidance related to technology processes, concerns, and solutions.
• Standards:
  Technical Analysts are expected to follow best practices and company or client standards when supporting site personnel with IT matters.
• Continuous Learning and
  
  Collaboration:
• Proactivity:
  Recognizing that formal knowledge documents may not cover every scenario, Technical Analysts should actively create, update, and share supplemental documentation as needed.
• Knowledge Gap Resolution:
  Technical Analysts play an important role in identifying documentation gaps and helping ensure comprehensive support coverage.
• Adaptability:
  Technical Analysts should remain open to continuous learning, particularly when implementing new processes or adopting emerging technologies.

• Education:
• Bachelor’s degree and three years of related experience in technology support functions.
• Preferred field of study:
  Computer Science, Information Systems, or related discipline.
• Transportation:
• Possession of a valid driver’s license is required due to limited public transportation options in the local area.
• Ability to commute to the site outside of standard day-shift hours when business needs require on-site support.
• Provide coverage for severity tickets that require the Technical Analyst to be on site within a defined timeframe.
• Support approved change requests that require Technical Analyst involvement.
• Maintain flexibility to work off-hours when tasks must be completed during site downtime.
• Technical Proficiency:
• Proficiency and experience in…