GA- DPH Ivanti Developer

Position Summary
We are seeking an experienced ITSM Platform Administrator / Developer to configure, customize, enhance, and support the Ivanti Neurons for ITSM platform. This role will work closely with business users, project teams, technical stakeholders, and platform administrators to design and deliver scalable IT Service Management solutions that improve operational efficiency and service delivery.
The ideal candidate will have hands‑on experience supporting enterprise ITSM platforms, implementing workflows and automation, developing integrations, and supporting ITIL‑based service management processes. Experience with Ivanti Neurons for ITSM, Service Now, BMC, Jira Service Management, or Manage Engine Service Desk Plus is highly valued.

• Collaborate with business stakeholders to gather, analyze, document, and translate requirements into scalable ITSM solutions.
• Configure and customize:
  • Workflows
  • Business Rules
  • Forms
  • Layouts
  • Business Objects
  • Service Catalog Items
  • Dashboards
  • Reports
  • Automation Processes
• Support Incident, Service Request, Change/Release, Knowledge Management, and Service Catalog modules.
• Develop and maintain low‑code/no‑code platform solutions aligned with business requirements.

• Build and support integrations utilizing:
  • REST APIs
  • JSON
  • Supported integration frameworks
• Troubleshoot and resolve:
  • Workflow Issues
  • Integration Failures
  • Data Errors
  • Platform Configuration Problems
• Support environment migrations, package deployments, and version management activities.

• Develop operational dashboards, reports, and analytics solutions.
• Utilize SQL for:
  • Reporting
  • Data Analysis
  • Troubleshooting
  • Validation Activities
• Support SSRS reporting solutions where applicable.

• Support:
  • System Testing
  • User Acceptance Testing (UAT)
  • Demonstrations
  • Production Deployments
  • Post-Deployment Validation
• Participate in Change Advisory Board (CAB) activities.
• Manage ITSM platform change requests through implementation and closure.
• Support release planning and deployment activities within Agile delivery environments.

• Develop and maintain:
  • Configuration Documentation
  • Workflow Diagrams
  • Release Notes
  • Deployment Instructions
  • Technical Specifications
• Participate in ongoing process improvement efforts.
• Support platform governance and best practice development.

• Minimum 2 years of hands‑on experience configuring, developing, or supporting an enterprise ITSM platform.
• Experience configuring:
  • Workflows
  • Business Rules
  • Forms
  • Service Catalog Items
  • Reports
  • Dashboards
  • Automation Workflows
• Working knowledge of:
  • Java Script
  • SQL
  • REST APIs
  • JSON
  • Workflow Management
  • Low‑Code / No‑Code Platforms
• Understanding of ITSM/ITIL processes including:
  • Incident Management
  • Service Request Management
  • Change Management
  • Release Management
  • Knowledge Management
  • Service Catalog Management
• Strong troubleshooting and analytical skills.
• Strong written and verbal communication skills.

• Hands‑on experience with:
  • Ivanti Neurons for ITSM
  • Ivanti ITSM
  • Ivanti ITAM
• Familiarity with the Ivanti Object Model.
• Experience with one or more of the following enterprise platforms:
  • Service Now
  • BMC Remedy
  • Jira Service Management
  • Manage Engine Service Desk Plus
• Experience with:
  • Project/Package Development
  • Environment Promotion
  • Version Control
  • Release Management
• Strong SQL development and troubleshooting skills.
• Experience with SQL Server Reporting Services (SSRS).
• Experience working within:
  • Agile
  • Scrum
  • CI/CD
  • Dev Ops Environments
• Ability to work independently while supporting multiple projects and priorities.

• ITIL Foundation Certification
• Ivanti Neurons for ITSM…