Manager, Scrum Master

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

• Carries out and facilitates Scrum events, removes impediments, promotes collaboration, supports Product Owners, and drives continuous improvement across Agile teams.
• Ensures the effective implementation of the Scrum framework by creating an environment that enables team success, fosters continuous learning, and delivers business value.
• Coaches and mentors Scrum Masters and Agile teams while championing Agile principles, servant leadership, and organizational agility.

• Coaches Scrum Masters, Product Owners, and Agile teams on Agile principles, Scrum values, and best practices for project and product delivery.
• Guides teams in self-organization, cross-functionality, accountability, and continuous improvement.
• Promotes a growth mindset and fosters a culture of adaptability, transparency, collaboration, and experimentation.
• Helps establish and implement a common language and framework for Agile team collaboration.

• Facilitates and oversees Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, retrospectives, and backlog refinement sessions.
• Removes impediments and proactively addresses risks and obstacles that impact team productivity and sprint commitments.
• Protects teams from external disruptions, scope creep, and competing priorities during sprint execution.
• Determines the amount of work that can be completed within proposed project timelines based on team capacity, velocity, and historical performance.
• Forecasts team capacity and delivery potential for future initiatives to support realistic planning and release expectations.

• Partners closely with Product Owners to support backlog management, prioritization, user story refinement, and product roadmap execution.
• Helps ensure product goals, business objectives, and customer needs are clearly understood and aligned across teams.
• Facilitates communication and collaboration among cross-functional stakeholders to drive successful product outcomes.

• Ensures risk assessments include risk identification, mitigation strategies, and contingency planning for Agile initiatives.
• Establishes and maintains Scrum processes and procedures for backlog management, prioritization techniques, and user story refinement.
• Identifies bottlenecks, workflow inefficiencies, and opportunities to improve team effectiveness and delivery outcomes.
• Leverages metrics and Agile best practices to drive continuous improvement and operational excellence.

• Develops budget and resource-planning strategies while considering team velocity, capacity, historical performance, and organizational priorities.
• Supports planning and execution of Agile work across multiple teams and initiatives.
• Ensures effective allocation of resources to meet delivery commitments and business objectives.

• 5-7 years of experience in Agile delivery, Scrum Master, Agile Coach, project management, or related roles.
• Experience leading and coaching Agile teams in complex environments.
• Strong facilitation, communication, and stakeholder management skills.
• Demonstrated ability to remove impediments, resolve conflicts, and improve team…