Building Automation Service Account Manager

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day.

Join us and we can make a difference together.

Building Automation systems that make sense! Automated Logic is a total energy solutions provider. For more than 30 years, we have been dedicated to designing easy-to-use building automation systems that provide the highest possible energy efficiency, while ensuring occupant comfort. Through our global team of company branches and independently-owned dealers, we offer industry-leading technology with local, on-the-ground service that is hard to beat.

We are looking for a Service Account Manager that Supervises Field Service Technicians, manages day-to-day priorities, solves client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

• Responsible for overall team safety performance and adherence to established programs and protocols
• Lead the career development of the assigned team including project managers and the technical team
• Drive team discovery, quoting, approvals, and executions of field service work, enabling account expansion opportunities and T&M growth within assigned portfolio targets
• Drive financial results as determined by area management for each product/project assigned.
• Act as account consultant with assigned clients. Drive account improvements, identify expansions, and partner with sales and leadership to build technology roadmaps with account stakeholders ensuring a premier position within our customer base
• Drive technological improvements within the service portfolio. Perform discovery through routine client touchpoints and engage account executives to develop opportunities to closure
• Own the successful on-time renewal of all Planned Service Agreements
• Coordinate and manage work to be performed for the customer
• Ensure profitable execution of all service delivery plans and owner direct installation work
• Effectively manage cash flow, costs billings and receivables.
• Consistently oversee billings of portfolio in a timely manner in a format that meets the customer’s expectations
• Maintain profitability goals and positive cash flow within the portfolio
• Effectively communicate financial status to the Service Operations Manager and/or Service Manager
• Perform, implement, and monitor corrective actions to employee or customer complaints
• Monitor Customer feedback and take appropriate action
• Effectively manage the team of Service Specialists and/or Service Project Engineer(s) or Manager(s), as required
• Ensure department’s timely completion of required training

• High School Diploma or GED
• 5+ years of Experience in HVAC, mechanical systems, or building automation
• 1+ years of experience with the Microsoft Office Suite
• Valid Driver’s License

• Associate’s or Bachelor’s Degree
• Building Automation and Controls Experience
• Working knowledge of and understanding of commercial HVAC systems
• Excellent written and verbal communication skills
• Must be well organized and excellent time management skills
• Must be able to multitask – be able to work on multiple tasks/ projects at one time
• Strong ability to problem solve
• Able to build and foster a strong and proactive team environment
• Able to coach and mentor employees
• Must be well organized and excellent time management skills