Program Manager

• Reporting to the EVP of Digital Transformation, the Program Manager will be responsible for managing critical components of the overall roadmap of cross-functional projects, ensuring project teams have the resources required to successfully execute
• Works in a fast paced, dynamic and data-driven organization and is obsessed with organizing people, processes and reporting on metrics. The ideal Program Manager’s belief system aligns to where complex problems are broken down into small problems, each problem solved and reconstructed back to deliver an innovative and groundbreaking solution
• Support organizational and project staffing based on customer needs (communicating, managing, executing)
• Customer relationship & satisfaction management – develop and maintain exceptional business relationships with key customer stakeholders and sponsors
• Day-to-day operations ensuring SLA/KPI/customer compliance is met at all levels
• Responsibility of ensuring that annual portfolio financial objectives are met. This involves having a complete understanding of all components of the projects within their portfolio including P&L (spend, revenue, system costs, operating expenses & operating income) so as to meet/exceed annual budgets
• Overall responsibility for management and adherence to delivery best practice methodology
• Ensuring your delivery teams provide successful delivery of the ongoing project requirements
• Will need to get trained on Innovapptive products to be able to consult with the customers as well as provide training as needed
• Accurate and timely billing, reporting and ongoing analysis, includes both scheduled and project change requests
• Provide project managers guidance on how to resolve risks and issues documented in the project RAID
• Issue resolution on projects through ongoing management and resolution of any program/team/personnel issues
• Responsible for overall delivery team management including day-to-day priorities, team engagement and customer communications
• Personnel management of day-to-day responsibilities, team dynamics, mentorship, etc
• Other duties as assigned

We are looking for a detail-oriented Program/Project Management professional with deep experience who can lead multiple, diverse project teams.

• The Program Manager is highly energetic, passionate and purpose driven, bringing a customer centric mindset and is a creative problem solver
• A minimum of 5 years experience as program/project manager
• Prior experience in JIRA Projects, reporting and dashboarding is preferred
• Thorough understanding of project/program management techniques and methods (e.g. waterfall and agile delivery models)
• Strong EAM domain knowledge and prior experience running large SAP or IBM Maximo Implementation Programs (specifically EAM) with multiple SAP Project Managers
• Excellent knowledge of performance evaluation techniques and key metrics
• Outstanding knowledge of data analysis, reporting and budgeting
• Working knowledge of MS office and program management software (e.g. Basecamp, MS Project etc.)
• Executive presence
• A business acumen with a strategic ability
• PMP Certification is required
• An analytical mindset with great problem-solving abilities
• BSc/BA diploma in management or a relevant field; MSc/MA is preferred
• Knowledge of industry verticals such as Mining, Utilities, Chemicals, and Oil & Gas
• Proven ability to effectively prioritize; ability to plan, organize, monitor, and conclude a project
• Excellent organizational and leadership skills