SaaS Product Support Manager — Tier 2 Lead; Hybrid
Listed on 2026-10-07
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Management
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IT/Tech
Kastel Group is seeking a Manager of Technical/Application Support in Sandy Springs, GA. You will lead the Application Support Engineers, drive KPI/SLA achievement, and act as the escalation point for complex issues. This hybrid role requires in-office presence 3 days a week.
You will mentor staff, improve processes, and collaborate across departments to deliver strong customer service and reliable production support.
Our team is growing, and we are hiring a SaaS Product Support Manager — Tier 2 Lead (Hybrid) in Sandy Springs, GA, United States.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the SaaS Product Support Manager — Tier 2 Lead (Hybrid) role at Kastel Group, based in Sandy Springs, GA, United States.
We are looking to fill the SaaS Product Support Manager — Tier 2 Lead (Hybrid) position at Kastel Group in Sandy Springs, GA, United States.
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