Quality Nurse Program Manager

Site:
Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Clinical Nurse Program Manager (CNPM) is focused on the overall nursing quality strategy to impact MGB quality goals guided by the high reliability framework. CNPM is able to articulate the concepts of a high reliability organization (HRO) and participate in all aspects of the HRO culture, including collaborating with local and MGB team members. Promotes evidenced-based practice, advances a nursing culture of safety and fosters a psychologically safe environment.

Identifies and works to mitigate risks. Embedded in clinical areas, the CNPM will audit and monitor practices, process measures, & provide feedback for accountability, to improve quality patient outcomes.

• 5-7 years of recent inpatient clinical experience of medical-surgical nursing and/or critical care required
• 3-5 years demonstrated leadership ability preferred

Responsible for managing and coordinating specific clinical programs or services. This position involves overseeing nursing staff, implementing program initiatives, and ensuring the delivery of high-quality patient care in alignment with organizational goals.

Does this position require Patient Care? Yes

• Lead the development and implementation of clinical programs or services, ensuring alignment with the hospital’s mission and strategic objectives.
• Provide clinical leadership and supervision to nursing staff within the program.
• Ensure adherence to clinical protocols, standards, and regulatory requirements.
• Supervise and mentor nursing staff assigned to the program.
• Implement and monitor quality improvement initiatives related to the program, analyzing performance metrics and driving continuous improvement.
• Collaborate with healthcare professionals from various disciplines, including physicians, social workers, and therapists, to provide comprehensive care within the program.
• Collect and analyze relevant data related to program outcomes and performance.
• Prepare regular reports for leadership, highlighting achievements, challenges, and areas for improvement.

Education
Bachelor’s Degree Nursing required and Master’s Degree Nursing preferred

Can this role accept experience in lieu of a degree? No

Registered Nurse [RN
- State License] - Generic - HR Only required

Clinical experience with a background in program management 5-7 years required and Leadership and management experience 3-5 years required

• Strong leadership and managerial skills with a focus on achieving positive patient outcomes.
• Knowledge of healthcare regulations, accreditation standards, and evidence-based clinical practices.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with interdisciplinary teams.
• Commitment to continuous quality improvement and patient safety.
• Familiarity with budget management and financial principles in healthcare.

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision
  - Far Constantly (67-100%)
• Vision
  - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Onsite